Took me a moment to find how to login and digest what’s happening here - badges in buttons, icons in buttons, a button label that looks like hint text, a split button which looks like a search bar 😱 which I ignored, scanning for the login, tight spacing… #tomplay#ux
@santanderuk why are you forcing me to tell you my employment status and restricting my access to my finances - how is that legal? What mandate do you have to collect this information and for what purpose? You’ve given zero explanation. I’ll be moving banks now thank you.
#uxfail - nothing worse than being caught in a circular loop to nowheresville after resetting a password only to be instructed to press the logout button by some nice instructional copy, which is pretty much the only other element on the page... log in, log out, log in, log out..
@NatWest_Help you’ve lost a customer permanently. After weeks of waiting you declined my remortgage for no reason other than I’m a contractor. No appeals allowed. My material circumstances haven’t changed. It’s called underbanking. Shame on you. You’ll never get my custom.
This is more important than ever in our ever increasingly digital world and a good habit to form. Disinformation and misinformation are eroding the fabric of society.
People around the world are taking the #PledgeToPause & verify facts before sharing online.
Join them & help stop the spread of harmful misinformation: https://t.co/q5ZFkRwXkH
https://t.co/T4yAdnPoke
It’s interesting that suddenly after a few short months of remote work being the ‘new normal’ there are experts everywhere on the subject. ‘Get noticed and promoted’ - what based on the tried and tested methods of a remote work culture we’ve never had and was so frowned upon?
The importance of user testing! ‘water is also lost by confusion over buttons. Style over substance has made many unclear which button does what.
Thames Water says in recent research as many as 50% of customers chose the wrong button - or pushed both.’ https://t.co/oLBa8T3HV1