❤️ What a day at UX Brighton 2026!
A huge thank you to everyone who joined us at Brighton Dome on Friday. From inspiring talks on Emerging Methods to brilliant conversations and connections.
Thanks to our speakers, sponsors, partners, volunteers and attendees!
In sum, the behaviours that enhance UX are:
1. High performance
2. Advocating for users
3. Anticipating behaviours
4. Thinking differently
You can find more great stuff from Pat at https://t.co/dRc6CVgd4e
Pat Jordan is a user researcher who has worked with the UK government and many of the world’s leading companies. He's giving our final talk today about why behaviour is actually our biggest UX problem 🧵
We can create better user experiences by:
1. Reframing (e.g. something negative as something positive)
2. Creating good drama (e.g. give a customer a great story)
3. Affirming behaviours (e.g. positive affirmations) 🧵
By prioritising integrity, we can ensure our outcomes (in addition to our process) are good.
To hear more from Kathy, check out https://t.co/VIEiNt6Vmd
Kathy Neuss is Head of Research at Mercator Digital. She's here to teach us how to avoid "small misses": those little mistakes (missed participants, unheard views, hidden missing work, etc.) that so often cause our projects to fail 🧵
Leon's final advice: treat research as a team sport. Research has become an increasingly solo activity since the pandemic, but we have the power to challenge that.
To follow Leon, check out https://t.co/ttSe0ndeFH
Leon Hubert is a Principal Consultant in research and design at Hippo. He's posing a provocative question: what happens if AI makes our research faster and more prolific, but we learn less in the process? 🧵
But we can also use agent skills to pressure test our own research or AI's analysis of it. Leon's favourites: checking validity, finding missing voices and challenging interpretation 🧵