We're sorry to hear about this experience, Christian.
When certain activity is detected on your account, it would be flagged by our fraud detection system, and as a precaution, we would temporarily restrict your access. This measure was put into place to protect and safe guard all accounts.
It looks like your account may have been flagged by our systems in error.
After carefully reviewing, we’re confident in removing that restriction so you can go ahead and request a ride again.
We have set up a separate thread specifically to address your request about refund. A dedicated team will take charge and will contact you as soon as possible.
Your patience and understanding during this process will be appreciated.
Hallo, um Ihre Privatsphäre zu schützen, ermutigen wir die Benutzer, uns eine PM mit Ihren Kontodetails und Informationen zu Ihren Anliegen zu senden. Außerdem bitten wir Sie, alle Beiträge zu löschen, die Ihre persönlichen Informationen offenbaren. Wir freuen uns darauf, Ihre Nachricht zu erhalten und Ihnen zu helfen.
@TheTimmaeh Thank you for letting us know about this. This isn't the experience we want for you, and we’d like to help turn this around.
To get started, please DM us your account email and mobile number. We’re standing by to assist you as soon as we hear from you! https://t.co/2KLcGlk9BE
Hi there,
We’re so sorry to hear that your order never made it to you. We know how disappointing it is to be left waiting for a meal that doesn't arrive, and we'd like to look into what happened right away.
Could you please DM us your account email and mobile number along with your order ID?
Once we have those details, we’ll do our best to get this resolved for you.
@meeanilreddy We are ready to look into this for you.
Kindly DM your email address and the mobile number linked to your account, and we will be more than happy to assist you.
Thank you for your patience.
@Bhawik9915 We are ready to resolve this for you. Please DM your email and phone number associated with your account and as well as, a brief about your issue, so we can help you further. https://t.co/2KLcGlk9BE
@jowiej Hallo,
wir sind bereit, dies zu prüfen.
Bitte senden Sie uns Ihre E-Mail-Adresse und Ihre Handynummer, die mit Ihrem Konto verknüpft sind, damit wir Ihnen helfen können.
Wir freuen uns auf Ihre Antwort.
Hi there, we’re sorry to hear you’re having trouble with your documents in Germany.
To protect your personal information, we can only discuss account-specific details via Direct Message. Please follow our account to enable the DM option, or for faster assistance, reach out to us directly through the 'Help' section of your Uber app. Once you've followed us, send us a message with the email address associated with your account so we can take a closer look.
@Skinny632522 Hi there, please send us email address and mobile number linked to your account along with more info about the issue you've faced in a private message now so that we can assist you. https://t.co/2KLcGlk9BE
@ch33hau Hi, please send us the email address and mobile number linked to your account and more info about the issue you've faced in a private message so that we can assist ASAP.
@mtsmith2010 We're ready to look into this. Please send us a private message with more details about your issue along with the mobile number and email address linked to your account so that we can assist you.
Hallo, wir helfen dir gerne weiter!
Wenn du möchtest, kannst du uns gerne eine DM mit deiner Frage oder deinem Anliegen und die Kontaktinformationen (E-Mail-Adresse und Mobiltelefonnummer) deines Kontos schicken.
Wir werden unser Bestes tun, um dir behilflich zu sein.
Liebe Grüße
Dein Uber/Uber Eats-Team
Hallo, wir helfen dir gerne weiter!
Wenn du möchtest, kannst du uns gerne eine DM mit deiner Frage oder deinem Anliegen und die Kontaktinformationen (E-Mail-Adresse und Mobiltelefonnummer) deines Kontos schicken.
Wir werden unser Bestes tun, um dir behilflich zu sein.
Liebe Grüße
Dein Uber/Uber Eats-Team
@zoe_txx Hello, we're happy to help!
If you like, feel free to send us a DM with your question or concern, along with the contact information (email address and mobile phone number) associated with your account.
We'll do our best to assist you.
Best regards,
Your Uber/Uber Eats Team https://t.co/2KLcGlk9BE
@trickstopro Hello, we're happy to help!
If you like, feel free to send us a DM with your question or concern, along with the contact information (email address and mobile phone number) associated with your account.
We'll do our best to assist you.
Best regards,
Your Uber/Uber Eats Team https://t.co/2KLcGlk9BE
@Vivekv_21 Hello, we are happy to help you!
Please send us the contact information (email address and mobile phone number) for your account via DM. We will then pass it on to our colleagues in the support team, who will take care of the matter.
Hallo, wir helfen dir gerne weiter!
Wenn du möchtest, kannst du uns gerne eine DM mit deiner Frage oder deinem Anliegen und die Kontaktinformationen (E-Mail-Adresse und Mobiltelefonnummer) deines Kontos schicken.
Wir werden unser Bestes tun, um dir behilflich zu sein.
Liebe Grüße
Dein Uber/Uber Eats-Team
@laberblah Hallo, vielen Dank für deine Nachricht. Wir stehen dir gerne per Privatnachricht zur Verfügung, um dir zu helfen. Zögere nicht, uns zu kontaktieren.