We are so sorry to hear this happened, and we hope your husband is doing okay. We treat food safety and undeclared allergen concerns with utmost urgency and want to have our dedicated team investigate this immediately.
Please send us a Direct Message with the following order details:
The name of the bakery the item was ordered from
The date and approximate time the order was placed
Whether any allergy notes or special instructions were included when ordering
Photos of the item and packaging, if available
@osujeitodesorte Olá, @osujeitodesorte. Queremos ajudar com isso, mas não conseguimos o contato com você por aqui. Faz assim, segue a gente e manda uma mensagem. Vamos precisar de alguns dados. https://t.co/sd7yH5jmbJ
@mmo_05512 نحن هنا من أجلك ولمساعدتك في ما تتعرض له من مشكلات، يُرجى تزويدنا برقم الهاتف أو البريد الألكتروني المرتبط بحسابك في رسالة خاصة، ومزيد من التفاصيل عن المشكلة التي واجهتك؛ حتى نتمكن من مساعدتك.
@MunozElsy36189 Hola @MunozElsy36189, hemos hecho una parada en el camino para ayudarte a revisarlo, comparte con nosotros por DM tu requerimiento, con gusto te ayudaremos a validarlo.
Nos vemos allá. No olvides seguirnos. https://t.co/sd7yH5jmbJ
We sincerely apologize for the inconvenience of having to walk to your destination. After reviewing your trip details, we confirmed that the drop-off was completed very close to the requested location. Because of this, we are unable to issue a refund. We have logged your feedback regarding the driver and route to help improve future rides, and we appreciate your understanding.
We take safety reports of this nature very seriously and want to have our dedicated Safety team investigate this incident immediately.
Please send us a DM the following trip details:
The date and approximate time the trip took place
The pickup location and intended destination
The driver's name and vehicle model/make shown on the trip receipt
@Rey4012Reyes ¡Buen día, @Rey4012Reyes! Nos tomamos esto muy en serio y queremos apoyarte. Síguenos en X y envíanos un DM con más detalles; así te pedimos los datos para guiarte con tus datos. ¡Te esperamos por allá! https://t.co/sd7yH5jmbJ
We understand your frustration and appreciate you taking the time to let us know about this. Providing a smooth, reliable experience is always our goal, and we will contact the restaurant directly to pass along your feedback so they can improve. Thank you for your patience with us. If there is anything else we can assist you with, please reach out to us anytime.
@_Supermegaman_ ¡Qué tal, @_Supermegaman_! Nos tomamos esto muy en serio y queremos darte una mano si te han ocurrido hechos similares con la App. Pásate por nuestro X, síguenos, mándanos un DM y danos más contexto; así te solicitamos los datos para revisarlo. ¡Allí seguimos! https://t.co/sd7yH5jmbJ