Ubisoft Support

Official @Ubisoft Player Support 🎮
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[Ubisoft Support @UbisoftSupport]

Welcome to the Official @‌Ubisoft Player Support account! We're here to help on Twitter from 7AM - 5PM UTC! 🎮

🔻Check out the articles below for FAQ’s🔻
🔒 https://t.co/3mbvdAUi8C
🔗 https://t.co/ukAvOzAy9A
🔽 https://t.co/qJmq6Db6hD
📢 https://t.co/sFFLk0dsNe
⚡ https://t.co/vDdpF6hXld
🌟 https://t.co/59fHrRcat2
🎁 https://t.co/M1mjb9tFb3

If you engage with us, Ubisoft collects information from your Twitter profile to provide the best social media support experience. Learn more about your rights: https://t.co/GxtXSQdc2g

[Ubisoft Support @UbisoftSupport]

@Beerdbe11y Hi Treeeman! We're very sorry for the late response and to hear that you're encountering this issue with accidentally leaving games in UNO - thanks so much for your feedback. We've passed your suggestion onto the relevant team ☺️
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

Hi apr-19! We're very sorry for the late response and to hear that you've lost access to your operators - is this regarding R6 Siege? If so, this is a known issue and is currently under investigation. For updates, please see the report on the R6 Siege bug reporter here: https://t.co/KpcSapj6pS. Thank you for your patience and we apologise for the inconvenience in the meantime.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

Hi T! We're very sorry for the late response and to hear that you've lost access to your Ubisoft account. We're afraid however that we're unable to assist with account recoveries over public platforms such as X due to security reasons. If you haven't already, please submit an Account Recovery Form here: https://t.co/YYOt9IJKi1 and our case team will look into this for you (please note that we cannot overrule any decisions made by the case team). Thank you for your patience.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

🔥 Ready to turn up the heat and add some exclusive Red Horizon rewards to your inventory? Register for Twitch Drops and catch participating #TheDivision2 streams through September 3 👉 https://t.co/JmXQzQszmk

[Ubisoft Support @UbisoftSupport]

Hi dp! We're very sorry for the late response and to hear that more than half of your operators are locked - is this regarding R6 Siege? If so, this is a known issue and is currently under investigation. For updates, please see the bug report here: https://t.co/KpcSapj6pS. Thank you for your patience and we apologise for the inconvenience in the meantime.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

Hi Ouki! We're very sorry for the delayed response and to hear that you're unable to progress this mission in Black Flag Resynced as the pot of plantain doesn't spawn. This is a known issue and is currently under investigation. For updates, please see the bug report here: https://t.co/Li83euJDhk. Thank you for your patience and we apologise for the inconvenience in the meantime.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

Hi stannley! We're very sorry for the late response and to hear that you've encountered these players in R6 Siege - we'll forward them over to our team. Should you notice any violations in the future, do not hesitate to use the in-game report functionality (https://t.co/OZ3C8pLKqq). Thank you!
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

@AliBasm39395917 Hi Ali! We're very sorry for the late response and to hear that your R6 Siege membership isn't active. If this issue is still ongoing, could you please let us know your case number so we can check its status for you? Thank you for your patience.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

@RoostySC Hi Roosty! We're very sorry for the delayed response and to hear that you haven't been able to use your year 5 operators in R6 Siege since the latest update. Could you please let us know your case number so we can check its status for you? Thank you for your patience.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

Hi Forged By The Sea! We're very sorry for the late response and to hear that you're experiencing these issues in R6 Siege. Could you please try the following troubleshooting steps and let us know whether they help the slow loading times: https://t.co/cAoTvu0c3I? Regarding your level being reset to 0, could you please submit a support ticket here: https://t.co/AMhPUrlvZH so our case team can look into this for you? Thank you for your patience.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

@citycityktv8 Hi city city! We're very sorry for the delayed response and to hear about the wait with your support ticket. We've taken a look into your case and can see that the case team have gotten back to you since you reached out on X - thank you for your patience.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

Hi Pieter! We're very sorry for the late response and to hear that Ghost Recon Wildlands isn't activated on your account - we're afraid however that we're unable to assist with account-related queries over X due to security reasons and can only suggest that you submit a support ticket so that the case team can assist with this. If you're still unable to sign in to your Ubisoft account, please submit an Account Recovery Form here: https://t.co/YYOt9IJKi1. Thank you for your patience.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

Hi SiegeRamsay! We're very sorry for the delayed response and to hear that you're missing headgears and other items in R6 Siege. Is this the issue you're experiencing: https://t.co/I1eWv408dF? If so, this is a known issue and is currently under investigation. Thank you for your patience and we apologise for the inconvenience in the meantime.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

Hi Chen! We're very sorry for the late response and to see that you're experiencing connectivity issues with the Ubisoft Connect PC app. If this is still ongoing, could you first please try the following troubleshooting steps: https://t.co/WYNR1Ts3By and let us know whether they help? Thank you for your patience.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

The Ubisoft Store is undergoing scheduled maintenance on 9 September from 00:00 UTC until approximately 05:00 UTC. Purchases will be unavailable during this period. Your games and Ubisoft Connect are not affected.

[Ubisoft Support @UbisoftSupport]

Hi Cayle! We're very sorry for the delayed response and to hear that you're encountering this Dolphin-028 error with the Ubisoft Connect PC app. If this is still ongoing, could you first please try the following troubleshooting steps: https://t.co/WYNR1Ts3By and let us know whether they help? Thank you for your patience.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

@Mik100817 Hi Michael! We're very sorry for the late response and to hear that your FPS is locked to 60Hz on PS5 - if this issue is still ongoing could you please let us know which game this is regarding? Thank you for your patience.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

Hi matt! We're very sorry for the delayed response and to see that you're encountering this issue regarding the Retaliation Anniversary project in TD2. This is a known issue and is currently under investigation. For updates, please see the bug report here: https://t.co/3rW61oXjNI. Thank you for your patience and we apologise for the inconvenience in the meantime.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

Hi nico! We're very sorry for the late response and to hear that you're encountering this issue in R6 Siege. If you haven't already, please submit a bug report here: https://t.co/tzjfvHspmu - our team will compare this to other reports and take a look as soon as possible. Thank you for your patience and we apologise for the inconvenience in the meantime.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

🛠️Hotfix maintenance for #RainbowSixSiege begins in 30 minutes, details below 👇🛠️

[Rainbow 6 @Rainbow6Game]

🛠 Hotfix Maintenance 🛠

A hotfix will be deployed today, September 9th.

💻🎮 All Platforms: 09:00 EDT / 13:00 UTC
⏲ Downtime up to 60 mins

[Ubisoft Support @UbisoftSupport]

Hi! We're very sorry for the late response and to hear that some gun skins aren't loading in R6 Siege - this is a known issue and is currently under investigation. For updates, please see the bug report here: https://t.co/Q9RDAr3j6W. Thank you for your patience and we apologise for the inconvenience in the meantime.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

@GaryLi27132325 Hi Gary! We're very sorry for the late response and to hear that the Ubisoft Connect PC app isn't loading. Could you please let us know whether this issue is still ongoing? Thank you for your patience.
^Ubi-Eivor

[Ubisoft Support @UbisoftSupport]

Hi MARCOS! We're very sorry for the delayed response and to hear that your Ubisoft account was compromised. We're afraid however that we're unable to assist with account-related queries over X, and cannot overrule any decisions made by the case team. We can only suggest continuing all communication via your case. We apologise for this.
^Ubi-Eivor