Udit Sharma

Freelance Writer, Int.Relations student, intrigued by the curious world of security and international politics. Views are personal, rts are not endorsements.

[Udit Sharma @UditSharma18]

@SwiggyCares Amazing call with your team they are offering me a coupon which amounts to nothing compared to the office i paid for the food. Sorry I meant cold food @SwiggyCares @Swiggy. This is how they are making us fools @jagograhakjago

[Udit Sharma @UditSharma18]

A new day and the same old issue with @SwiggyCares

Payment deducted on 13:15, order still not delivered, the app still showing 10 mins and the agent who refuses to pick up a call. Why do you guys have it out for me?

@jagograhakjago @BJP4India @raghav_chadha

[Udit Sharma @UditSharma18]

@SwiggyCares I have DM'd the details

[Udit Sharma @UditSharma18]

@ManUtd Guess who United signed for?

[Udit Sharma @UditSharma18]

@Swiggy I just got order. The order is cold. What was the point? @SwiggyCares @jagograhakjago

[Udit Sharma @UditSharma18]

Where do I begin? A delay in partner assignment, then a change in partner 40+ waiting and then a frustrating Customer resolution mechanism.

@jagograhakjago @Swiggy @SwiggyCares @raghav_chadha

[Swiggy Cares @SwiggyCares]

@UditSharma18 Hey Udit, we are here to assist you. Could you please help us with your order ID. We will look into this and get back to you.

^Hari

[Udit Sharma @UditSharma18]

@SwiggyCares I shared the number

[Udit Sharma @UditSharma18]

Dear @Swiggy,
You claim customer satisfaction, but this says otherwise. 20+ minutes just to assign a delivery agent. The delay in the resolution of the query by your agent and the auto generated response are exhausting.

@jagograhakjago @BJP4India @raghav_chadha

[Udit Sharma @UditSharma18]

@SwiggyCares @jagograhakjago @BJP4India @raghav_chadha

[Udit Sharma @UditSharma18]

@SwiggyCares Where do I share it? Now your agent is telling me the partner got unassigned!!! Is this a joke.

[Udit Sharma @UditSharma18]

@Swiggy @jagograhakjago @BJP4India @raghav_chadha What's the point of using your platform when this is becoming a regular occurance. How is this customer experience going to reflect on your brand?

Pathetic

[Udit Sharma @UditSharma18]

@ninjastorm6 @mcdonaldsindia @Swiggy @narendramodi @myogiadityanath @CeoNoida @SwiggyCares what is this? How can you ensure consumer safety when the app is unable to inform people. @jagograhakjago @JoshiPralhad

[Udit Sharma @UditSharma18]

@ninjastorm6 @narendramodi @myogiadityanath @CeoNoida @Swiggy What? @jagograhakjago @SwiggyCares

[Udit Sharma @UditSharma18]

I have sent them a message that same time and no revert or acknowledgement, yet no response. What a way to redress concerns @Swiggy @SwiggyCares @jagograhakjago @raghav_chadha @JoshiPralhad @BJP4India

[Swiggy Cares @SwiggyCares]

@UditSharma18 We've got you. Let's move to the DM and have this fixed.

^Avi https://t.co/EhSzF5h9fZ

[Swiggy Cares @SwiggyCares]

@UditSharma18 We've got you. Let's move to the DM and have this fixed.

^Avi https://t.co/EhSzF5h9fZ

[Udit Sharma @UditSharma18]

@SwiggyCares Despite my concerns of a timely reply I have sent you a message

[Udit Sharma @UditSharma18]

Dear @Swiggy,
You claim customer satisfaction, but this says otherwise. 20+ minutes just to assign chat support, a “multi-order” excuse from the delivery partner, and a 1-hour delay—only for cold food.

@jagograhakjago @BJP4India @raghav_chadha

[Udit Sharma @UditSharma18]

@SwiggyCares ORDER #236446482753586