USDOT is concerned by Southwest’s unacceptable rate of cancellations and delays & reports of lack of prompt customer service. The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.
Y’all TSA LITERALLY hates me. I’m convinced. Why did I have to stand to the side for 20 minutes just for them to be like: “Oh they didn’t scan it properly” and run it through to wait ANOTHER 10 MINUTES