Ultra Support

Official technical support for @ultra_io | Here to help from Monday-Friday 6am-9pm UTC | Status page: | Email: [email protected] 🔧

[Ultra Support @Ultraio_Support]

Hey there! Very sorry to hear that you're having issues with this. I've looked into this and I can see that we have responded to your inquiry on the 25th, requesting more information in order to investigate this further. Could you please see if our response has gone into your spam folder by chance?

[Ultra Support @Ultraio_Support]

[Maintenance complete] We have finished performing updates on our Ultra Wallet extension and it is now active again. Thank you for your patience!

[Ultra Support @Ultraio_Support]

[Maintenance] Please note that our Ultra Wallet chrome extension will be undergoing some maintenance and will be temporarily inaccessible. We will post an update as soon as this maintenance is complete.

[Ultra Support @Ultraio_Support]

@Fynocrypto @Ultra_platform Hey Fyno!
Sorry about this issue, we'll be looking into it. Could you write to us at [email protected] to keep track of this? Thanks!

[Ultra Support @Ultraio_Support]

@mico130384 @ultra_io @blowfishstudios @animocabrands Hi Chris!
Sorry about that! We were informed that an update to the game build is coming within the next couple of days.
In the mean time, please create an account via https://t.co/PCetuDOhgQ

[Ultra Support @Ultraio_Support]

[Maintenance complete] The maintenance is complete and the Ultra client is accessible again!
We hope you enjoy Ultra Games and if you have any feedback or issues, please do not hesitate to forward them to [email protected]

[Ultra Support @Ultraio_Support]

[Maintenance] Please note that in preparation for the launch of Ultra Games, the platform will be put under maintenance starting at 17:30 CET. Once the maintenance is complete, in order to access the games store, you will need to log out of your account, restart the Ultra client and log back in.

We will post another update once the maintenance is complete!

[Ultra Support @Ultraio_Support]

[Issue resolved] We have resolved the issue that was causing delays with token swaps between Mainnet and ERC20 UOS.
All of the pending swaps should now be processed. If yours still has not gone through, please reach out to us at [email protected] and provide us with the URL of the transaction for us to investigate this further.

[Ultra Support @Ultraio_Support]

[Investigating] We are looking into delays that some of our users may experience when performing token swaps between Mainnet and ERC20 UOS at the moment.
Apologies for any inconvenience these delays may cause, we will post an update as soon as this is resolved.

[Ultra Support @Ultraio_Support]

@EADJACK Purchases through Simplex are currently unsupported in the states of Hawaii and New York. If you are located outside of these states and are still unable to complete your payment, please reach out to [email protected] so they could advise you accordingly!

[Ultra Support @Ultraio_Support]

[Investigating] We are looking into delays that some of our users may experience when performing token swaps between Mainnet and ERC20 UOS at the moment.
Apologies for any inconvenience these delays may cause, we will post an update as soon as this is resolved.

[Ultra Support @Ultraio_Support]

[Client maintenance] Please note that the Ultra Client will be under maintenance for a bit while we are performing an update. Please follow https://t.co/2J9dBLVy3x for updates!🙏

[Ultra Support @Ultraio_Support]

‼️ [Fake account] Please note that there is a fake Twitter account impersonating @ultra_io and offering users a prize of $5,000 USD to be won by connecting your wallet.
This account is not affiliated with us in any way and we are currently not hosting any giveaways on our end.

[Ultra Support @Ultraio_Support]

‼️Some of our users may have received unsolicited messages from this account, with an invitation to participate in a contest.
Please ignore these messages, as this account may have been compromised.
We are investigating this with our security team at the moment.

[Ultra Support @Ultraio_Support]

[Investigating] We have identified an issue where some of our users will receive a Transaction Failed error message when trying to make a purchase via the Ultra client. We are currently investigating this and will post more updates on https://t.co/2J9dBLVy3x!

[Ultra Support @Ultraio_Support]

[Client maintenance] The Ultra client will be under maintenance for a brief period of time while we are validating a few hotfixes.
Please follow https://t.co/2J9dBLV0dZ for updates! 🙏

[Ultra Support @Ultraio_Support]

After launching the Uniq Marketplace, some of the Elemental Souls uniqs were displayed ahead of schedule and some people were able to purchase them ahead of time.
We have now hidden the remaining Elemental Souls and they will be released in accordance with the initial schedule.

[Ultra Support @Ultraio_Support]

@RomainLepoutre @ultra_io You can use your credit card for first-hand purchases, however, second-hand purchases on the marketplace can only be made with UOS at the moment

[Ultra Support @Ultraio_Support]

[1/6] Hey folks! Since we are launching the Uniq Marketplace today, here are a few tips that we'd like to share with you (thread🧵)

[Ultra Support @Ultraio_Support]

@crypto476551309 @ultra_io If you participated in the beta, there should be no need for you to relogin. You will retain your access already!

[Ultra Support @Ultraio_Support]

@0xWax_ @ultra_io Right now, the client is only available for Windows, however, you can still run it using a virtual machine similar to Parallels!

[Ultra Support @Ultraio_Support]

[5/5] If you have any issues with using the Uniq Marketplace once it is live, do not hesitate to reach out to us at [email protected]!

[Ultra Support @Ultraio_Support]

[4/5] Keep in mind that some of the Uniqs that are going live today will have limited quantity. If you experience any purchase issues, please make sure that the Uniq you are trying to buy is still in stock.