Ultra Support

Official technical support for @ultra_io | Here to help from Monday-Friday 6am-9pm UTC | Status page: | Email: [email protected] 🔧

[Ultra @Ultra_io]

Update on $UOS and @BithumbOfficial

On 16 October, Bithumb designated UOS as a trading caution asset under DAXA's market size criteria.

We believe the designation was based on outdated CoinMarketCap data.

We are in direct contact with DAXA, the joint association of Korean exchanges, to find a resolution.

No delisting has been announced. While the caution applies, UOS trading and withdrawals on Bithumb remain open; only deposits are paused.

Please rely only on Bithumb's official notices and Ultra's channels. We will share updates here.

-------

$UOS 및 @BithumbOfficial 관련 안내

10월 16일, 빗썸은 DAXA의 시가총액 및 거래규모 기준에 따라 UOS를 거래유의종목으로 지정했습니다.

울트라는 이번 지정이 최신화되지 않은 코인마켓캡(CoinMarketCap) 데이터를 기반으로 이루어졌다고 판단하고 있습니다.

울트라는 문제 해결을 위해 디지털자산거래소 공동협의체(DAXA)와 직접 소통하고 있습니다.

현재 거래지원 종료는 공지된 바 없습니다. 거래유의종목 지정 기간 중에도 빗썸에서 UOS 거래 및 출금은 정상적으로 가능하며, 입금만 일시 중단된 상태입니다.

빗썸 공식 공지와 울트라 공식 채널을 통해 안내되는 정보만 참고해 주시기 바랍니다. 추가 소식은 이곳을 통해 공유드리겠습니다.

[Ultra @Ultra_io]

After 6+ years, we're moving on.

Over this time we:
- Built a layer-1 that has produced 300M+ blocks without going down
- Designed an onchain account management system used by 65,000 users
- Worked with numerous blue chip partners including the likes of AMD and Ubisoft
- Shipped a desktop client, browser extension, mobile friendly wallet, and various other onchain tools and services.

We created an entire stack, owned and built by us.

We promised to take blockchain gaming mainstream. Unfortunately, we didn't. Our plan failed, innovation in gaming was far from where we expected, and we ourselves made plenty mistakes.

So today we're pulling the plug.

Or should we say,

We're becoming the plug.

Introducing the Ultra Stack.

Everything we built for ourselves, we can now build for you.

Ultra is taking companies from offchain to onchain by unlocking business models that were previously impossible. Whether you spin up a new network or launch on Ultra Mainnet, run it yourself or let us manage it, the choice is yours. Our full technology suite is modular by design, so we deploy only what your business needs.

All stacks are natively interoperable as part of the Ultrachain, a network of layer-1 networks, connecting all our partners with Ultra Mainnet as the central hub.

The last cycle was about launching your own stack.

This cycle is about plugging everyone in.

Ultra
September 2026

[Ultra @Ultra_io]

Free transactions could mean free spam, so we built POWER. Accounts stake for a share of network capacity, and when the chain gets congested those transactions go first. We also reserve 20% of capacity for everyone else, so any account can still transact under load.

[Ultra @Ultra_io]

ATTENTION:

Many have said Ultra created one of the most die hard communities they had ever seen. Truth is we failed many of you trying to do too much at the time.

In this reflection we want to know: What is the real reason why you started following Ultra?

[Ultra @Ultra_io]

We keep saying building on-chain should be easy, now you can test for yourself. Today we’re giving you what you need to take any idea and bring it to life on-chain. Try our new public knowledge base and give your Agent all the context it needs to build on Ultra.

[Ultra Support @Ultraio_Support]

Hey there! Very sorry to hear that you're having issues with this. I've looked into this and I can see that we have responded to your inquiry on the 25th, requesting more information in order to investigate this further. Could you please see if our response has gone into your spam folder by chance?

[Ultra Support @Ultraio_Support]

[Maintenance complete] We have finished performing updates on our Ultra Wallet extension and it is now active again. Thank you for your patience!

[Ultra Support @Ultraio_Support]

[Maintenance] Please note that our Ultra Wallet chrome extension will be undergoing some maintenance and will be temporarily inaccessible. We will post an update as soon as this maintenance is complete.

[Ultra Support @Ultraio_Support]

@Fynocrypto @Ultra_platform Hey Fyno!
Sorry about this issue, we'll be looking into it. Could you write to us at [email protected] to keep track of this? Thanks!

[Ultra Support @Ultraio_Support]

@mico130384 @ultra_io @blowfishstudios @animocabrands Hi Chris!
Sorry about that! We were informed that an update to the game build is coming within the next couple of days.
In the mean time, please create an account via https://t.co/PCetuDOhgQ

[Ultra Support @Ultraio_Support]

[Maintenance complete] The maintenance is complete and the Ultra client is accessible again!
We hope you enjoy Ultra Games and if you have any feedback or issues, please do not hesitate to forward them to [email protected]

[Ultra Support @Ultraio_Support]

[Maintenance] Please note that in preparation for the launch of Ultra Games, the platform will be put under maintenance starting at 17:30 CET. Once the maintenance is complete, in order to access the games store, you will need to log out of your account, restart the Ultra client and log back in.

We will post another update once the maintenance is complete!

[Ultra Support @Ultraio_Support]

[Issue resolved] We have resolved the issue that was causing delays with token swaps between Mainnet and ERC20 UOS.
All of the pending swaps should now be processed. If yours still has not gone through, please reach out to us at [email protected] and provide us with the URL of the transaction for us to investigate this further.

[Ultra Support @Ultraio_Support]

[Investigating] We are looking into delays that some of our users may experience when performing token swaps between Mainnet and ERC20 UOS at the moment.
Apologies for any inconvenience these delays may cause, we will post an update as soon as this is resolved.

[Ultra Support @Ultraio_Support]

@EADJACK Purchases through Simplex are currently unsupported in the states of Hawaii and New York. If you are located outside of these states and are still unable to complete your payment, please reach out to [email protected] so they could advise you accordingly!

[Ultra Support @Ultraio_Support]

[Investigating] We are looking into delays that some of our users may experience when performing token swaps between Mainnet and ERC20 UOS at the moment.
Apologies for any inconvenience these delays may cause, we will post an update as soon as this is resolved.

[Ultra Support @Ultraio_Support]

[Client maintenance] Please note that the Ultra Client will be under maintenance for a bit while we are performing an update. Please follow https://t.co/2J9dBLVy3x for updates!🙏

[Ultra Support @Ultraio_Support]

‼️ [Fake account] Please note that there is a fake Twitter account impersonating @ultra_io and offering users a prize of $5,000 USD to be won by connecting your wallet.
This account is not affiliated with us in any way and we are currently not hosting any giveaways on our end.

[Ultra Support @Ultraio_Support]

‼️Some of our users may have received unsolicited messages from this account, with an invitation to participate in a contest.
Please ignore these messages, as this account may have been compromised.
We are investigating this with our security team at the moment.

[Ultra Support @Ultraio_Support]

[Investigating] We have identified an issue where some of our users will receive a Transaction Failed error message when trying to make a purchase via the Ultra client. We are currently investigating this and will post more updates on https://t.co/2J9dBLVy3x!

[Ultra Support @Ultraio_Support]

[Client maintenance] The Ultra client will be under maintenance for a brief period of time while we are validating a few hotfixes.
Please follow https://t.co/2J9dBLV0dZ for updates! 🙏