Umera Ali

Global Head Islamic Finance, Head is Banking & Finance, Middle East, Fan of world literature, tea, coffee and spicy food. Views expressed are my own

[Umera Ali @UmeraXAli]

@airfrance why has the flight AF 655 been diverted to Cairo? What is the security risk and why does the plane need to refuel.

[Umera Ali @UmeraXAli]

@Du_Telecom_UAE I want to raise a complaint against the employee named Abdul at DIFC store. I visited the store and while we were having a conversation, he saw another customer and started speaking to the customer. He was completely dismissive. It was extremely disrespectful.

[Umera Ali @UmeraXAli]

@KLM Also, the KLM Crown Lounge 52 is terrible. There is not enough seating - we could not find any place to sit. The showers are booked 4 hours in advance because they are so few. It is also boiling - it is summer. get proper air conditioning.

[Umera Ali @UmeraXAli]

@KLM The aircraft 9 (whatever) has the worst seating in business class and there is no privacy barrier in the middle seats. You get charged premium and then get treated terribly!

[Umera Ali @UmeraXAli]

@KLM - it had been raining and a passenger injured himself because he was trying to get out of the bus and he had some physical determination issues. The staff just stood there while other passengers helped. (Part 5).

[Umera Ali @UmeraXAli]

@KLM never ever travelling by KLM. Both legs have been an utter misery.

[Umera Ali @UmeraXAli]

@KLM no help available for the passengers who could not carry cabin baggage up the stairs (part 3)

[Umera Ali @UmeraXAli]

@KLM However, there was no distinction between class passenger buses and other passengers. They kept packing everyone as sardines. (Part 2)

[Umera Ali @UmeraXAli]

@KLM The service is terrible - it should not have a motto - travel well - it should be travel unwell. The airport staff is crazy. We had to get a bus to the plane (which for a 7 hour flight is crazy) because everyone had so much stuff they were carrying but ok (Part 1)

[Umera Ali @UmeraXAli]

@KLM why are so many bags left behind at Amsterdam? There is no explanation and the staff is completely indifferent. The lady at the reception sat on her phone for 20 mins messaging while I was waiting and then just went “yeah?” as she has been waiting for me. Approx. 10 pass

[Umera Ali @UmeraXAli]

@SaniaMaskatiya Part 4: Your team waited to contact me for 8 days until the website had been updated to say that they could not deliver.

[Umera Ali @UmeraXAli]

@SaniaMaskatiya Part 4: these are exceptional circumstances. Your representatives misrepresent. You misrepresent on marketing. You have not started production. There is no reason why the refund cannot be done.

[Umera Ali @UmeraXAli]

@SaniaMaskatiya part 3: I said I do not need the clothes. Please can my money be refunded. They proceeded to tell me it is against their “policy” except the policy says money would be refunded in exceptional circumstances.

[Umera Ali @UmeraXAli]

@SaniaMaskatiya Part 2: Yesterday, I received the message saying that the clothes from non Eid collection cannot be delivered before Eid. Then they proceeded to send me screenshots of their website, which now said that the timelines will commence after Eid.

[Umera Ali @UmeraXAli]

@SaniaMaskatiya - This is an unscrupulous business. I ordered clothes on 12 Feb 2025 from non Eid collection, which said the clothes will be delivered in 4 weeks. I received a confirmation that the clothes will be delivered within the timeframe. (Part 1)

[Umera Ali @UmeraXAli]

@Aramex Part 2: While Aramex has no respect for customer’s time or the fact that they create unnecessary noise, if you try calling Aramex customer service it is impossible talking to an agent. It keeps going through death loop of automatic which is frustrating. Terrible service.

[Umera Ali @UmeraXAli]

@Aramex the customer experience is terrible. The constant WhatsApp and SMS are a nuisance. The courier drivers never know the address. All you before delivering to ensure you are a home! You are a courier - you need to deliver. It is the job! So much nuisance and noise.

[Umera Ali @UmeraXAli]

@rta_dubai This has been the state of traffic for last 20 mins. We have hardly moved. There needs to be a way of controlling traffic feeding onto this road from each building and the other feeding roads, which completes block traffic in rush hours.

[Umera Ali @UmeraXAli]

@rta_dubai The traffic is terrible. There needs to be more ways to manage traffic in and around difc - it maybe worth having individuals/police who can control the flow of traffic.

[Umera Ali @UmeraXAli]

@EmiratesSupport Thank you. The issue was resolved - nothing further is required. As always, great service.

[Umera Ali @UmeraXAli]

@emirates why are the lights not completely turned off in some night flights. Some flight attendants decide that white dimmed light is not sleep lights. On a cross Atlantic flight one should be able to sleep, and the night a skylight should come on.