Ibrahim SAKA

Project Management |Manchester United |Child Rights Advocate |Good governance |SDGs |Inclusion |Adoption | Strategic Planning @WearsXplicit✂️

[Ibrahim SAKA @Uncle_Saka]

@Varticoo 😂😂😂

[Ibrahim SAKA @Uncle_Saka]

@StillFeechi @obi_okenwa 😂😂😂😂

[Matt Shumer @mattshumer_]

https://t.co/ivXRKXJvQg

[Ibrahim SAKA @Uncle_Saka]

Cunha 🔥🔥🔥🔥🔥

[Ibrahim SAKA @Uncle_Saka]

@Rgreenthoughts Always repping 🇳🇬 💪🏽💪🏽

[Geekay @gkbalogs]

Many years ago, a customer walked into our Lekki outlet, visibly very upset. She had ordered a smoothie and angrily complained that she could taste banana in it. The problem? That particular product wasn’t supposed to contain any banana at all.

My team replied, saying there was no way banana could have found its way into that drink. We are very strict about following our standard recipes, but the customer insisted. She demanded a refund and said she would never come back. Then she added that she was actually allergic to bananas and was having reactions already. Allergic to bananas? That was a new one for us.

My team collected the drink, tasted it, and held their ground. We can't taste any banana, ma, and it was simply impossible. We would never add an ingredient that wasn’t listed. But the customer remained firm, insisting she could taste it and was reacting to it. She left the store angrily, never to return.

At that point, they reached out to me. I told them to call her, apologize sincerely for how she was feeling, and deliver a fresh drink right away. Then I spoke to her myself, apologise and reassured her that we would investigate, and promised to find out what really happened and her next smoothie order would also be free.

So, I immediately asked the QA Manager to dig deeper. If the customer insists, I told the team, we owe it to her and to ourselves to find out why. The investigation revealed something we had completely missed: the person who made the smoothie had used the same knife to cut banana for another product few minutes earlier, then used that same knife to cut the fruits for her smoothie. Woah!! The smallest of cross-contamination. A tiny action, but for someone highly sensitive to banana, it was enough to trigger a reaction.

That single complaint led us to introduce major changes in our production process. It changed how we handled tools, tightened our production and hygiene standards, and reinforced a stronger culture of listening.

The best customers aren’t always the happy, smiling ones who never complain. Sometimes, the best customers are the ones who challenge you, who point out what’s wrong, even when it’s uncomfortable to hear.

Never see a complaint as an attack, see it as a gift. The truth is a complaining customer still cares enough to speak up instead of walking away. And if you listen, investigate, and act, you don’t just fix a problem, you make your business better for everyone.

So, the next time a customer comes back to complain, don’t dismiss it. Lean in, listen, and learn. That’s where real growth begins.

Of course, you guessed right, she remained a very loyal customer.

[oyewole @genius_ng]

Self Sponsorship:

I’ve tried to search in the community but it seems the space is not available

I'll share screenshots of a detailed explanation I found in an Asian Facebook community, with responses to comments from the original poster.

Follow the thread 🧵:

cc: @az_ahmed

[Fulham Football Club @FulhamFC]

Staff and players celebrated Nigerian Independence Day at Motspur Park this afternoon. 🇳🇬🤍

[Paul Onwuanibe @paulonwuanibe]

My top ‘secret’ to getting ahead in life and if you want to be rich and successful, you need to;

1. Sacrifice
2. Think of a good idea
3. Execute that idea in a way nobody else can

@JoeyAkan

#MondayMotivation #businesstips

[Manchester United @ManUtd]

Come on United! 🇾🇪

[BIG BAM @BammyOfficial]

I was in a meeting with the MP of my constituency regarding the potential change in the time required for ILR qualification today.

I advocated for the following firmly;

1) That skilled workers are net contributors and should not be scapegoated.

(1/5)

[@𝗼𝗻𝗲𝗷𝗼𝗯𝗹𝗲𝘀𝘀𝗯𝗼𝘆 @OneJoblessBoy]

"MTN is a great story on all fronts..."

Founder of African Capital Alliance, Okechukwu Okey Enelamah shares the MTN story like you've never heard before.

[Ibrahim SAKA @Uncle_Saka]

@Letter_to_Jack 🤣🤣🤣🤣🤣🤣

[Ibrahim SAKA @Uncle_Saka]

@OmoKakafiala Congratulations brother 💫

[-valar morghulis- @eldivine]

I get bored talking about it these days but as someone who has called quite a number of companies BEFORE they went up (a feat I think @Rufyb is one of the best at) and someone who identifies great companies for a living: here is what I think.

[Geekay @gkbalogs]

You must Learn to speak to the WIIFM channel of your team. Everyone, no matter how committed, loyal, or passionate, has a WIIFM channel playing in the background.

(WIIFM = What’s In It For Me?)
It’s a natural, human thing. People are always asking themselves: How does this job help me? What do I stand to gain by giving my time, energy, and creativity to this business? And you, as a leader, must be able to speak to that question clearly, truthfully, and consistently.

Your team members are not robots. They come to work each day with personal dreams, career aspirations, and life goals. If working with you feels like a dead end, just a place to pass time, collect a salary, or struggle without growth, they’ll eventually tune out. Or worse, leave.

So, ask yourself:
How does working in your company help your people grow?
Are you offering them more than a pay check?
Can they look back after one or two years and say, "I'm better, wiser, stronger, more skilled because I worked here"?

And it's not just about giving pep talks. They must see and feel the evidence. Are there training opportunities? Can they move up? Do you delegate real responsibility? Do you provide mentorship? Do you care about their well-being, not just their output?

For example:
One business I know sends junior team members to shadow senior staff in other departments once a quarter. It helps them build cross-functional exposure and opens their eyes to possible career paths.

Another founder sets aside time each month to do informal check-ins with every team member, not to talk about performance, but to ask how they’re doing, what they're learning, and where they want to grow.

At So Fresh, we've promoted team members who started in junior roles, as store assistants, customer service officers, into team lead and managerial positions because we believed in their potential, actively supported their growth, and they were willing to learn.

That kind of environment sends a powerful message: We care about you beyond your job title.

Leadership is a Responsibility
Starting, growing, and leading a company is not just about making money. It’s not just about being the boss. It’s a weighty responsibility to yourself, your people, your customers, your partners, investors, regulators, and the community around you.

You are shaping careers, influencing mindsets, building character, and affecting lives every day, whether you realize it or not. Your leadership can become someone’s launchpad… or their reason for giving up.

And if you're not ready to take that seriously, as my strategy professor once said, then maybe you should just find a rich spouse and go enjoy your life.

Because leadership isn’t just a title. It's stewardship.

[Scenes In Film @ScenesInFilm]

how funny it is when you can hear animals talk 😅

[Geekay @gkbalogs]

People often think that building systems & structure in business means something complex or high-tech. It’s about finding simple, repeatable ways to get things done efficiently and consistently.

Here are 20 practical ways to build structure and systemise your operations.

[Manly Mentor @manly_mentor]

Anne Mahlum reveals the secret that only the Wealthy know 🎯🔥