United Utilities

Our Social Media team are here to help 8am-8pm Mon-Fri. In an emergency call 0345 672 3723. Please see link on profile for privacy policy.

[United Utilities @unitedutilities]

Always be mindful of who’s calling you and who you share personal information with. All of our official contact routes are advertised on our website here https://t.co/hFWYb4P4rB

[United Utilities @unitedutilities]

@piepew Hi Jonny, I'm sorry to see your message. Would you mind sending us a DM with your full name, address and contact number? We'll take a look over the last bill we've sent to you. Thanks, Adam

[United Utilities @unitedutilities]

@Kaka379816 Hi there, I am sorry to see this. Could you send us a DM with your address and contact details? We can take a look over your bills. Thanks, Alex https://t.co/G9ZyHn7PWX

[United Utilities @unitedutilities]

@ladyoldman1 Please can you send us a message with your full address and postcode? Thanks, Beth https://t.co/G9ZyHn7PWX

[United Utilities @unitedutilities]

@Yorkie71 2/2 This also requires for the water supply to be turned off out of hours as this will impact local businesses. We're currently planning a date for the repairs as soon as possible. Thanks, Adam

[United Utilities @unitedutilities]

@Yorkie71 Hi Martyn, thank you for getting in touch and taking the time to report this leak. I understand it's frustrating to see water being wasted after this has been reported. Our engineers have visited the area to carry out an investigation, and the leak is on a 6'' water main 1/2

[United Utilities @unitedutilities]

@dodgson_sally In some case it can take a little longer to clear depending on the demand from the area. If you continue to run the tap at a slow steady speed, it will clear. The amount of water ran will have little to no impact on your bill, even if metered it would cost no more than 10p. Alex

[United Utilities @unitedutilities]

@PrimeShade Hi there, I am sorry to see this. Could you send us a DM with your address and contact details so I can have a look over the bill for you? Thanks, Alex https://t.co/G9ZyHn7PWX

[United Utilities @unitedutilities]

@AmbridgeMassive Hello, thank you for sharing the update with me, and I'm pleased to hear we've managed to call you and discuss this in more detail. Let us know if there's anything more we can do to help. Thanks, Adam

[United Utilities @unitedutilities]

@QaziShahid786 Hi Shahid, I am sorry to see this. Could you send us a DM with your full address and contact details so we can take a look over the bills please? Thanks, Alex https://t.co/G9ZyHn7PWX

[United Utilities @unitedutilities]

@BrianSal3 Morning Brian, I've contacted the team and asked if someone can get in touch with you directly with an update on the work. I understand this has gone on for some time, so my apologies. Thanks, Beth

[United Utilities @unitedutilities]

@Lorna_Milligan Hi Lorna, I'm sorry to hear this. Please can you send us a DM with your address details and we can take a look into this further? Thanks, Beth https://t.co/G9ZyHn7PWX

[United Utilities @unitedutilities]

@AmbridgeMassive Hello, I'm sorry you're no longer receiving the DM'S and I'm not sure why this is. I have since raised an escalation case for the team to call you and discuss your concerns raised. Thanks, Adam

[United Utilities @unitedutilities]

@beetlebug769 I am sorry if you were told this but we will be out as soon as we can, no later than tomorrow. The team have been dispatched.

[United Utilities @unitedutilities]

@beetlebug769 Sorry, I don't know what has happened to cause this. The team will attend as soon as possible no later than tomorrow. Alex

[United Utilities @unitedutilities]

@Giggetyblue I will get in touch with the team and advise they make access available. Thank you for bringing this to our attention and I apologise for any inconvenience caused. Alex