U.S. Bank

Follow for news and updates from U.S. Bank NA. Member FDIC. Equal Housing Lender. For banking help, visit @askusbank.

[U.S. Bank @usbank]

Thank you for reaching out. Declined transactions can be frustrating, especially when you’re unsure what’s causing them. There can be multiple reasons for a decline, and the exact cause needs to be reviewed on your account so it can be resolved. Please contact 800‑872‑2657, or send us a DM with a phone number where you can be reached so a representative can look into this and assist directly. ^ James

[U.S. Bank @usbank]

Thank you for taking a moment to reach out to us. We understand it has been less than favorable and certainly don't want our customers to feel this way. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us a DM with your name, and phone number. A Social Media Ambassador will reach out to you directly. We look forward to speaking with you. All the best, ^Nathan

[U.S. Bank @usbank]

Thank you for sharing your feedback. It’s clear this experience left a very negative impression, and situations where customers feel disrespected are taken seriously. Respectful interactions and consistent support are important, and feedback like this helps highlight where expectations aren’t being met. If you’d like to have your experience reviewed or need assistance, please contact Customer Service at 800‑872‑2657, or send us a private message with a phone number where you can be reached so someone can follow up directly. ^ James

[U.S. Bank @usbank]

Thank you for taking a moment to reach out to us, Sean. We never want a customer to feel like they had a bad experience. Your concerns are important to us, and we would like to learn more about your interaction. Please send us a DM with your phone number, and any additional details. A Social Media Ambassador will reach out to you to discuss the matter further. Kindly, ^Nathan

[U.S. Bank @usbank]

@darrell_adcock Thank you for reaching out, Darrell. We understand you are seeing duplicate transactions on your online banking dashboard. To have the matter looked into, please reach out to our Digital Banking Team at 800.987.7237. Bankers are available anytime and will be happy to assist. ^rb

[U.S. Bank @usbank]

Thank you for following up, John. It sounds like you need to report fraudulent activities on your account. We would be happy to give you a call and connect you with our disputes team to ensure tis report is filed directly with a specialist. If you would like us to reach out to you, please DM us with your phone number, and we will arrange for an Ambassador to contact you directly to connect you with this team. If you prefer to call our disputes team directly, Dispute Specialists can be reached anytime by dialing 877-595-6256. We hope this information is helpful, and hope to see the matter resolved soon. Kindly, ^Ryan

[U.S. Bank @usbank]

Twenty-four homes. Five days.
U.S. Bank employees joined @Habitat_org for the Jimmy & Rosalynn Carter Work Project—helping expand access to affordable housing in the community. https://t.co/p2B20aMgwR

[U.S. Bank @usbank]

Thank you for following up, Mark. While toggling off 2 factor authentication may not completely stop a passcode check from triggering, we understand triggering it on every login can be a pain point in the user experience. If our digital banking team is unable to reach a resolution on an issue while speaking with you, a ticket for further research can be opened with that team directly. If you would like to discuss the issue from a technical standpoint, please reach out to them by calling 800.987.7237. Bankers are available anytime and will be happy to assist. If you would like to discuss the experience you've had working with us on this matter, please DM us with your phone number. We will be happy to reach out and discuss options in greater detail. Kindly, ^Ryan

[U.S. Bank @usbank]

Good morning, YadiG. Thanks for sharing. We had a technology disruption yesterday morning impacting our online and mobile banking, automated systems, and banker support. All services are back up and running. I recommend that you try uninstalling the app, powering off/on your device and reinstalling. If you are still having trouble please contact our customer service at 800-872-2657. We appreciate your patience and apologize for the inconvenience. Kind regards. ^Heather

[U.S. Bank @usbank]

Hello, thank you for reaching out about this. We’re committed to maintaining a welcoming and diverse environment in all our locations and don’t tolerate discrimination of any kind. We’re troubled by your comments and would like to learn more to ensure your concerns are properly addressed. Can you DM us your name and additional details? Thank you. ^Ray

[U.S. Bank @usbank]

Los Angeles, meet your new U.S. Bank branches! We’re here to power potential in El Monte & Commerce ❤️

[U.S. Bank @usbank]

Hello Jason, thank you for reaching out about the promo you signed up for. We would be glad to speak with you directly and offer our help in any way possible. Please send us a DM with your phone number. Once we receive your contact information, we will reach out to you directly to learn more and help in any way possible. Kindly, KC

[U.S. Bank @usbank]

Hello, thank you for reaching out. We understand your concern with a closed account, and it is not our intention to create any inconvenience for our customers. If we close your account, we will send you notice within ten days after closing and/or indicate the closure on your next account
statement. We will send the collected account balance to you at your last known address as reflected in our account records. If you have further questions, please send us a DM. Kindly, -KC

[U.S. Bank @usbank]

Good afternoon, Mark. We understand that you have questions regarding the security to log in and are wondering why you receive a passcode even though you have turned off 2 factor authentication. To speak with a banker about the issue, pleas reach out to us at us at 800-987-7237 to speak with our Digital Banking specialists. These bankers would be happy to look into the matter with you further to assist with the matter and answer any questions you may have. All the best, ^Tevin

[U.S. Bank @usbank]

Hello, Tom. We had an earlier technology disruption impacting our online and mobile banking, automated systems, and banker support. All services are back up and running. You may want to try refreshing your browser by clearing your browser cache, cookies and any bookmarks or favorites. If you are still having trouble please contact our 24 hour customer service at 800.872.2657. We appreciate your patience and apologize for the inconvenience. Kind regards, ^Ryan

[U.S. Bank @usbank]

Thanks so much for following up, we really appreciate your patience! We’re seeing higher call volume right now. In the meantime, please try clearing cache/cookies, reinstalling the app, and restarting your device. If it’s still not working, give us another call, we’re here to help! ^HJ

[U.S. Bank @usbank]

@joshua_smawley I appreciate the response, Joshua. We’re disappointed to hear that your experience didn’t meet expectations. If you'd like us to document the feedback, please send a DM with your phone number. A member of our team will reach out to you directly. Kind regards. ^HJ

[U.S. Bank @usbank]

Hi there. Thank you for taking the time to share your feedback with us. We understand that your recent experience did not meet expectations, and we welcome the opportunity to learn more about your experience. If you would like to discuss this further, a team member would be glad to connect with you. Please feel free to send us a direct message with your name, phone number, and time zone at your convenience. We look forward to your response. Take care, ^Kortnee