UserCanDo

AI consulting + rapid execution. We build agents, prototypes, and systems that help teams sell, service, and scale faster.

[UserCanDo @UserCanDo]

Happy New Year from everyone at UCD! 🎉💃🏾🥳

[UserCanDo @UserCanDo]

Merry Christmas from everyone at UCD 🎄🎉❤️

[UserCanDo @UserCanDo]

The brokers building narrative engines will own the mid-market soon. Not because they have better benefits, but because they tell better stories about benefits.

Want to see what AI-generated decision narratives look like? Comment "narrative engine."

[UserCanDo @UserCanDo]

Everyone thinks AI saves time in benefits consulting. That's not the real win. Here's what actually matters: After looking at 50+ broker RFPs, the pattern was obvious. The teams with the clearest story won the most business—not the cheapest or most experienced ones. 🧵

[UserCanDo @UserCanDo]

AI doesn't just spit out text. It connects dots. It takes your PMPM trends, vendor weaknesses, compliance risks, savings levers, and design gaps—then turns all of it into a story your competitors can't tell. That's the shift most brokers are missing right now.

[UserCanDo @UserCanDo]

AI won't replace consultants, but it will replace spreadsheet-driven consulting.

If your team is buried under these three spreadsheets, you're not behind. You're just early to the shift.
Want to see automated versions?
comment "spreadsheets"

[UserCanDo @UserCanDo]

Every benefits team has the same 3 spreadsheets killing productivity:

the Benchmark Matrix (50+ columns, 15-30% error rate)

the Frankenstein Renewal Calculator (broken VLOOKUPs & hidden tabs)
and the Vendor Comparison Grid.

Sound familiar?

[UserCanDo @UserCanDo]

Every mature industry eventually hits this point:
The tools are outdated, the workflows are manual,
but the stakes keep rising.

That’s when automation becomes a competitive weapon, not a convenience.

[UserCanDo @UserCanDo]

8/
If you want to see what an automated RFP → renewal → deck workflow looks like, comment “Brokers”.

Happy to show how firms are using AI today, not in theory.

[UserCanDo @UserCanDo]

If you’ve been sensing the industry shifting but can’t name the cause, this is it.

A widening gap between:
Manual brokers vs. Augmented brokers.

Only one of them will dominate the next decade.

🧵

[UserCanDo @UserCanDo]

7/
So here’s the real takeaway:
Brokers who automate faster aren’t “doing less work.”
They’re reallocating work to where value sits:
strategy
negotiation
storytelling
relationships
That’s how mid-market deals are won.