UserGuiding 🌊

The smartest way to drive revenue growth with better user activation and superior self-service. Purpose-built for product teams.

[UserGuiding 🌊 @UserGuiding]

Knowledge Base vs. Resource Center: What's the Difference?

👉 A Knowledge Base is a help center
👉 A Resource Center is a widget that can display a knowledge base and more

They interact and overlap at times, but they are fundamentally different.

Watch the full video below ⬇️

[UserGuiding 🌊 @UserGuiding]

Here's why we do what we do summed up by our customer success manager Kemal Yardımcı 👏

We've defined user onboarding and UserGuiding in many ways over the years but one definition seems to hold firm:

"We turn the end user who has no idea about your platform into a champion."

[UserGuiding 🌊 @UserGuiding]

→ have big-brain product idea
→ ship MVP
→ it’s held together with duct tape and fear
→ push V2
→ bugs everywhere, QA in tears
→ random user shows up
→ uses the product in a way no one even designed for
→ somehow it works flawlessly
→ great success

[UserGuiding 🌊 @UserGuiding]

This G2 season, UserGuiding earned 65 badges across 93 reports, including:

→ 22 Leader badges
→ #1 rankings in 14 DAP and Customer Self-Service reports
→ 700+ reviews from teams around the world

A huge thank you to our customers and partners for trusting UserGuiding to power your in-app experiences every day.

Let’s keep building what teams love 🩵

[UserGuiding 🌊 @UserGuiding]

Q&A Session in 2 days 🗣️

→ 2025 top UserGuiding FAQs
→ Any and every question you might have during the session
→ UserGuiding tips that can save you hours

🗓️ Thursday, December 11th
⏰ 2 PM (London time)

Grab a seat: https://t.co/mo6g2aLY2Z

[UserGuiding 🌊 @UserGuiding]

Here's the one word Jaclyn Ciringione, Director of Design at Stella Source uses to define UserGuiding 👇

👉 Our mission for the last few years has been empowering product teams so that they can solve problems on their own, with no delays.

Shoutout to team Stella Source 🩵

[UserGuiding 🌊 @UserGuiding]

Okay fine here's your working in SaaS wrapped 👇

[UserGuiding 🌊 @UserGuiding]

The universal December product team experience, everyone 😮‍💨

[UserGuiding 🌊 @UserGuiding]

Need to ask the UserGuiding team something? This is the perfect time 👇

📍 When?
Thursday, December 11th
2 PM (London time)

From pricing to technical details, all questions welcome. We'll see you there!

Grab a seat: https://t.co/vONmln58sY

[UserGuiding 🌊 @UserGuiding]

COUNTDOWN IS ON 🗣️

Tomorrow is our live session with the Stella Source team, where they’ll walk through how UserGuiding is being used across two different platforms in the Stella Source ecosystem, each providing different solutions for the metals and manufacturing audience.

🗓️ Wednesday, December 3rd
⏰ 10 AM ET (New York)

Save a seat: https://t.co/aNRtTnajDD

[UserGuiding 🌊 @UserGuiding]

Here's how Cyncly achieved 70% guide completion rate across 100+ UX elements after suffering from a non-scalable onboarding strategy ⬇️

Read full story here: https://t.co/5h7yUFtsCA

[UserGuiding 🌊 @UserGuiding]

Ask a designer to ‘make it pop’ and watch them genuinely crash out 💀

[UserGuiding 🌊 @UserGuiding]

Celebrating a big milestone for our Brazil team & one of the core pillars of Customer Success!

This November marks 5 years for Gabriel, 3 years for Régis, and 2 years for Kemal at UserGuiding. Thank you for joining us on this journey.

Love,
The UserGuiding Team 🩵

[UserGuiding 🌊 @UserGuiding]

🤔 Should your onboarding be short or thorough? How long should it last? Does it even matter?

Here's the golden question they use at Nubank:

"What is the basic information my customer needs to experience to perceive the product’s benefit?" 👇

[UserGuiding 🌊 @UserGuiding]

And the agreement is that the product manager is wrong 😮‍💨

[UserGuiding 🌊 @UserGuiding]

NEW WEBINAR IS HERE 🗣️

👉 How Stella Source and SecturaFAB approached onboarding and training for two distinct user bases
👉 Real examples of guides, checklists, resource centers, and knowledge base content in action
👉 Practical tips you can apply immediately to improve onboarding for metals, manufacturing, and any other SaaS platforms

📌 When?
Wednesday, December 3rd
10 AM ET (New York)

https://t.co/wT7dzTi2H0

[UserGuiding 🌊 @UserGuiding]

A day in the life of a product designer:

[UserGuiding 🌊 @UserGuiding]

Here’s how you win Black Friday in 3 steps: