Utkarsh Luthra

CEO @MedocHealth. Good healthcare shouldn't depend on your pin code. Writing about hospitals, AI and accountability in Tier 2/3 India.

[Utkarsh Luthra @UtkarshLuthra]

Founders selling to hospitals: the owner's yes feels like the finish line. It's really the starting line. Here's what I've learnt about what comes after 🧵

[Utkarsh Luthra @UtkarshLuthra]

This is a REALLY underrated insight broken down beautifully. Something to look for.

[Dan Rosenthal @dan__rosenthal]

Sequoia just made a bold claim:

They think the next $1T company will NOT be a software company.

Their take?

Services will be the new software.

Because SaaS companies have spent 25 years fighting over a smaller budget in comparison.

For every $1 companies spend on software → they spend about $6 on services.

For reference:

• A company might pay $10K a year for QuickBooks.
• And $120K for the accountant who closes the books.

AI has completely changed that.

Now, a company can sell the finished WORK instead of the tool.

Here's how the 3 models compare:

TRADITIONAL SAAS

• The customer buys access to software, and their own team runs it.
• Growth is capped by product + distribution.

TRADITIONAL SERVICES

• The customer buys people's time + expertise
• Growth is capped by hiring.

SERVICE-AS-A-SOFTWARE

• The customer buys a completed piece of work.
• Software handles most of the delivery, with the provider's team on decisions + exceptions.
• Growth is capped by how much of the work software can do reliably.

Something to keep an eye on.

[Utkarsh Luthra @UtkarshLuthra]

People keep asking me what am I doing. This is what I’m building (in brief).

Check out https://t.co/HRvgyHUVG8 for more details.

[Utkarsh Luthra @UtkarshLuthra]

Music has so much power. It’s unprecedented how it can make you feel things just by playing a record. It’s crazy!

[Utkarsh Luthra @UtkarshLuthra]

@SidPatankar1 Obnoxious and Self-Centered Narcissists. How dare they not Follow for Follow.
Unlike them, I’d definitely consider 😂

[Utkarsh Luthra @UtkarshLuthra]

@AlexChhk The priority replies actually helps. The checkmark not so much.

[Utkarsh Luthra @UtkarshLuthra]

Interestingly, 92% of my audience is male. Most of my content is around startups, founders, healthcare, engineering etc.

Is that cause of girls being disinterested in STEM?

OR

Is that cause of X being disinterested in my content?

(No other patterns to be observed)

[Utkarsh Luthra @UtkarshLuthra]

@Chulbulpanda420 My car is probably the most liberating purchase! That’s why I first brought a ₹4L WagonR and then later sold it for a ₹13L creta and both were the best purchases I’ve made!!

[Utkarsh Luthra @UtkarshLuthra]

Every time I open X, the post I want to see is right infront if me and the app reloads automatically and the post ends up disappearing completely!

What is this behaviour @X

[Utkarsh Luthra @UtkarshLuthra]

8/8 None of this needs a consultant. Put one name next to each fix, review every Saturday with your senior doctor and admin head, and keep it to 15 minutes.

Which of these would your team pick first?

DM me and let's get on a call.

[Utkarsh Luthra @UtkarshLuthra]

1/8 Picture a 60-bed hospital in a district town. The owner hears a chain has bought land on the highway, and the first instinct is to build more. A cheaper first move: walk your hospital as a patient's family would, from the gate to the cash counter. What to look for 👇

[Utkarsh Luthra @UtkarshLuthra]

7/8 A common scene: new software goes live, staff keep a paper register 'just in case', and three months later the register is the real system. Before any new tool, ask the people who'll use it daily what slows them down. Start there, and retire the register on a fixed date.

[Utkarsh Luthra @UtkarshLuthra]

How do you get that X in text?

[Utkarsh Luthra @UtkarshLuthra]

@alwayspriyesh It’s very good with 3D stuff

[Utkarsh Luthra @UtkarshLuthra]

@PranavaBhardwaj Tell him one interview doesn't decide a life. Plenty of things that feel final at 19 barely matter five years later.

[Utkarsh Luthra @UtkarshLuthra]

@JS_Guy302 Congrats. The third client usually comes from the first two, so make them look good and ask each for one introduction.