Kickoff isn't a meeting it's a contract.
Before any design work starts we lock.
Who the actual decision maker is (one person not a committee)
How often we're reviewing what "done" means.
Skip this and you'll redo the same screen six times trust me.
Design tools won't make you a designer.
Reading good design will.
Working with bad clients will.
Shipping things that flop will.
Stop collecting figma files start using them.
Retainers > one-offs and it's not close.
One-off project: pitch, scope, deliver, start from zero.
Retainer: pitch once, then compound month after month.
Build relationships not transactions.
Motion design rule we live by at Mocean
If the animation doesn't help the user understand something faster, it's decoration
Page transitions that hide loading? yes.
hover states that confirm an action? yes.
4 second hero scroll reveal? no.
Motion is a UX tool not a flex.
The move that doubled our close rate
We stopped sending proposals as PDFs and started doing 15-min loom walkthroughs of them instead
Same exact content but they hear the conviction,
They see the face, they feel the thinking
PDFs get skimmed. looms get watched.
My Favourite discovery calls we run, we barely talk.
Client talks for 40 min, we ask "why" a few times, brief writes itself.
If you're pitching on a first call you already lost.
Three numbers every studio should know cold
1) Average Overall project value.
2)What % of leads actually close.
3) How long from first call to signed contract.
If you can't answer these in 5 seconds you're running on vibes not a business.
"i'll just lower the price for this one and raise it later"
bro you won't.
you'll be doing $1500 websites in 2 years wondering what happened.
Do not be that person.