Vincent N Ndonye

Developing new products and new markets :: Design, Customer Experiences, Talent Experience, Digital Media & Advertising, Internet of Things.

[Vincent N Ndonye @VNNdonye]

@wizaj @twifintech 👍🏿

[Vincent N Ndonye @VNNdonye]

@tdkayode Interesting! Please share details.

[Vincent N Ndonye @VNNdonye]

Hi Sir, no I’m there and we’re about launch some amazing products. Let’s have a quick call

[Autogas Ambassador @J_Njogu]

Hi boss. You left @TelkomKenya?

[The Toni Morrison Project @toni_project]

“September marched through smearing everything with oil paint: acres of cardamom yellow, burnt orange, miles of sienna, blue ravines both cerulean and midnight, along with heartbreakingly violet skies.”

—Toni Morrison, PARADISE

[Vincent N Ndonye @VNNdonye]

Well done Angella!!

[Angella Okutoyi @Okutoyiangella2]

I mean if you dream big this what happens
@Wimbledon doubles champions 🏆

[Vincent N Ndonye @VNNdonye]

@mucheru This is great news. Is the memorandum on the ICT bill publicly available?

[Vincent N Ndonye @VNNdonye]

Love this framing! We have something similar at @marathonxp where we offer end-to-end brand to product work using Service Design to tie it together. We don’t always get do it because of the silos but we’ve been lucky a fair share.

[Chris Risdon (he/him) @ChrisRisdon]

@asiahoe It can absolutely be a real challenge. When I led a design team that included brand and product, this is how I framed that "alignment" that you refer to, trying to ensure there wasn't a sense of siloing. (FWIW)

[Vincent N Ndonye @VNNdonye]

This was fun to do! There’s a lot to say on the practical experience of doing these for 3 banks and 2 telcos recently. Incredible aha moments and tangible results.

[Unthinkable (Kenya) @unthinkable_ke]

@VNNdonye the Managing Director at @marathonxp shares some steps of mapping the customer journey process

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#Unthinkable #AfricanEntrepreneurs
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[Marathon @marathonxp]

With flawless customer experiences, brands transcend from offering services to becoming a platform that empowers consumers.
Contact us to schedule a 1 week CX Sprint/consultation for your brand. #marathon #CX

[Vincent N Ndonye @VNNdonye]

Interesting; what is it about the topography of Kenya?

[Justin Troutman @justintroutman]

@Maekshyft Topography of Kenya;
forgery techniques and history;
basketball statistics;
deployment of field ciphers;
Cold War espionage;
chemistry of athletic shoe foams;
maps, numismatics, and more.

[Cassie McDaniel @cassiemc]

what is the german word for paying down technical debt in order to get to the cool design ideas

[Marathon @marathonxp]

"It has to start with your people before you go out to convince any customer"
- Job Njiru KCB Group
#XPacers Live on: https://t.co/NFd12tsKig

[Marathon @marathonxp]

We always go back to our customer and ask more about the service.
- Liz Okomba
Live on: https://t.co/NFd12tsKig
#XPacers

[Marathon @marathonxp]

Live now on: https://t.co/NFd12tsKig

[Marathon @marathonxp]

Register to join our Webinar, March 9th at 7:15PM
Banking: Are we keeping up with the CX pace?
|
https://t.co/rhbztzwOvu

[Vincent N Ndonye @VNNdonye]

Case Study: Digital Customer Complaints Management https://t.co/qSob55lTDU via @YouTube

[Science girl @sciencegirl]

Brain activity inadvertently recorded at the moment of death, show a rapid memory retrieval process.

If life does flash before you, the huge question for me is, why?

More reading and image source https://t.co/opseI1bLal

[Marathon @marathonxp]

People First! Putting customers and employees at the center of every innovation or transformation story.
https://t.co/URd1NWE0A6

#MarathonXP #Cx #MarathonXp #CustomerExperience #ServiceDesign #ExperienceDesign

[Vincent N Ndonye @VNNdonye]

Yes to learning now, what you missed then. I’m on this track with some subjects I missed out on

[Sam Gichuru ❤️ @SamGichuru]

Of-course I don't expect them to remember all of it in a weeks time, but it was very rewarding to listen to them.

Also made me realize that I missed all the cool stuff in school but I still have a shot to go back and learn the things I am passionate about.

[Marathon @marathonxp]

#Cx #MarathonXp #CustomerExperience