VictorOps Support

Updates about our platform & infrastructure

[VictorOps Support @VOSupport]

[status] Resolved: Issue Summary: An issue was introduced during an early-notification feature rollout, which prevented certain on-call and off-call entries from being saved to our primary database. This resulted in inaccurate reporti… https://t.co/lTHJpy9LAR

[VictorOps Support @VOSupport]

[status] Identified: We are currently experiencing inaccurate reporting data in the On-Call Review report (OCR) within the web client.

This is a known issue, and we're working on a fix as soon as possible. If you are affected by th… https://t.co/lJmGY7j8P4

[VictorOps Support @VOSupport]

[status] Monitoring: Issues with On-Call Reporting data still appear in the UI. Please know that our engineering team continues to work on these remaining problems.

If this issue is impacting your access to On-Call Review reporting d… https://t.co/Gz4dvsUhIf

[VictorOps Support @VOSupport]

[status] Resolved: Our services are currently operating normally. We are no longer observing elevated errors or latency across the network.

We are moving this incident to a resolved state.

Thank you for your patience and apologies f… https://t.co/7zdSkHj0tN

[VictorOps Support @VOSupport]

[status] Monitoring: We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts. https://t.co/R6Xc6j1z3V

[VictorOps Support @VOSupport]

[status] Monitoring: Web Client and Mobile App are currently operational. Our CDN has implemented a fix, but Splunk On-Call remains in a monitoring state.

Contact Us: https://t.co/75piiajfaZ https://t.co/08Horeraf7

[VictorOps Support @VOSupport]

[status] Monitoring: We continue to see internal server errors on our CDN. The Splunk On-Call web client is still being intermittently impacted with 500 errors.

Again, the Splunk On-Call Mobile App is operational. https://t.co/xHfuvCTULd

[VictorOps Support @VOSupport]

[status] Monitoring: We continue to see internal server errors on Cloudflare's network. The Splunk On-Call web client is still being intermittently impacted with 500 errors.

Please Note: The Splunk On-Call Mobile App is operational.… https://t.co/hVRae8kaei

[VictorOps Support @VOSupport]

[status] Resolved: We've identified this issue as stemming from a release by our Email Alert provider. Their release has been rolled back and now Email Alert delivery to On-Call is fully operational. Our apologies for this disruption.… https://t.co/G5OKPNZW1I

[VictorOps Support @VOSupport]

[status] Investigating: Splunk On-Call Email Alert Ingestion appears to be disrupted. Thanks for your patience while we investigate this issue.

Contact Us: https://t.co/75piiajfaZ https://t.co/GOtRa6vB1P

[VictorOps Support @VOSupport]

[status] Monitoring: We are now seeing successful delivery of email alerts in our system. We are moving status to monitoring while we investigate the cause for this disruption.

Thanks for your patience while we continue to investiga… https://t.co/W6OjZwyh4L

[VictorOps Support @VOSupport]

[status] Resolved: This incident is now resolved. The Splunk On-Call web client and mobile applications are fully operational. We apologize for the inconvenience. Please reach out to the Splunk On-Call support team with any question… https://t.co/9YFBsgm3wn

[VictorOps Support @VOSupport]

[status] Investigating: Splunk On-Call is currently experiencing loading issues on the web UI and mobile applications (iOS and Android). We are currently investigating this issue with urgency.

Alert ingestion and paging notification… https://t.co/WlbMYdQDZA

[VictorOps Support @VOSupport]

[status] Monitoring: We experienced a CPU spike that caused loading issues in both the mobile applications and the web UI. To address the issue, we restarted our servers and, out of an abundance of caution, reverted a recent deploymen… https://t.co/e7KleRVGuq

[VictorOps Support @VOSupport]

[status] Completed: The scheduled maintenance has been completed. https://t.co/dsVeSAPLLM

[VictorOps Support @VOSupport]

[status] Scheduled (Nov 3, 2025, 22:30 MST): Scheduled Backend Maintenance starting on Nov 3rd, 2025, 10:30 PM – 11:30 PM Mountain Time

Situational Awareness for Splunk On-Call Customers:

**NO CUSTOMER IMPACT IS EXPECTED from this m… https://t.co/yR6vcSx84z

[VictorOps Support @VOSupport]

[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. https://t.co/SLQDqj7A5T