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@Rayonni2 @kpalekar @Rayonni2 Please login to the client area and check for announcements. If there is nothing related there, please open a support ticket and we can look into this further.

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@pauvre_citoyen @pauvre_citoyen This issue has been addressed in the ticket which you opened. Please check your email for the response.

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@boogabee @boogabee closing this ticket as duplicate for #261382.

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@boogabee @boogabee

Hello,

Our Storage experts are working on restoring and correcting the issue with the storage device that experienced problems, so we should have everything resolved as soonest possible

thank you!

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@erinsteph_x The storage cluster had an issue related to its SSD storage drive, but it is currently recovering.Our system engineers are working on resolving the matter.We expect that by tomorrow everything should be back to normal,but for the time being,we cannot provide you with an exact ETA

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@mrliambi @mrliambi After a short investigation, we found that one of the main routers had fallen into a loop and wasn't allowing external connections.

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@Franz_Dice @Franz_Dice About 30 minutes ago our systems started reporting network and connectivity failures across all systems in the same datacenter as the one where your service is hosted. This has now been fixed and everything should be back to normal. Please check on your end as well.

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The best alternatives to PuTTy in Windows 10 - https://t.co/EHaTTHJz0u

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@mrliambi @mrliambi About 30 minutes ago our systems started reporting network and connectivity failures across all systems in the same datacenter as the one where your service is hosted. This has now been fixed and everything should be back to normal. Please check on your end as well.

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@yukimitsu_ura @yukimitsu_ura Hello,
About 30 minutes ago our systems started reporting network and connectivity failures across all systems in the same datacenter as the one where your service is hosted. This has now been fixed and everything should be back to normal.

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@Twig62813057 @gatheca_george @gatheca_george Please submit a support ticket as we're working any remaining issues on a case by case basis now. We do not provide tech support over Twitter.

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@Twig62813057 @Twig62813057

We have posted an official announcement on the matter, which you can review at:

https://t.co/rHKa70KAC2

In addition, all future updates on the matter will be updated there as well.

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@whmcschance @whmcschance Thank you for contacting us.

There should be no issues with the client area currently. Please try clearing your browsers' cache and cookies completely and try again. If the issue persists, please email us at [email protected] so we can check further.
Warm Regards

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@Twig62813057 @Twig62813057 The maintenance scheduled for this past weekend brought about issues with one of our Ceph node clusters, which is currently nearing full recovery. Services will be fully restored very soon.

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@gonzalomr @gonzalomr Hello, please check the announcement in our client portal, we are unable to provide tech support updates via Twitter.

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@yukimitsu_ura @yukimitsu_ura Please submit a support ticket for any issues, we are not able to provide updates via Twitter.

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@kskoda @kskoda Hello, please submit any support requests via ticket in our support / billing portal.

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@Twig62813057 @Twig62813057 Hello, maintenance is still ongoing and we do not have an ETA and will not be able to provide updates via this account.

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@Franz_Dice @Franz_Dice Hello,

Sorry about that! As announced in the client area, we're currently performing some preventative network maintenance as we upgrade to a new network cluster that'll allow us to provide a better, more resilient service.

Things should be back up on their own asap