@KarenMillen you are definitely not a premium brand anymore. I’ve placed an order on the 12 December and still haven’t received it, and your customer service representatives continuously say wait 2 more days while we investigate. This has happened twice now. A refund is needed.
@British_Airways
really don’t understand how you handle your customer service. You hang up on phone calls and your DM service is broken. We need help asap and cannot reach anyone.
@nextofficial your return mechanisms seem very unclear and convulated! Also the fact that you do not provide a postal returns label and I cannot print out a return online but need to wait for 5 working days for you to post it seems highly inefficient and outdated...
@VirginAtlantic please can you advise on my flight tomorrow. From London to Antigua. Initially it was flying out from LGW then changed to LHR. I need to urgently know please.
@VirginAtlantic please are you able to update on flights from LGW to ANU. Flight status online says confirmed but passengers who have been on flights today say otherwise.