This is the hardest thing I try to do in my life, but the only thing, that really matters:
Trying to sail the ship, which is our family, through today’s sea of insanity while keeping our values, minds and hearts sane - to enable our kids to be strong captains on their own ships in the future.
The reason government programs are so inefficient is that, unlike a commercial company, the feedback loop for improvement is broken, because they have a state-mandated monopoly and can’t go out of business if customers are unhappy.
No matter how bad the service is at your DMV (sorry to pick on DMVs), you still have to use your DMV, because it’s a monopoly.