Katie

A Mum and Wife loving family life

[Katie @VennCrouch]

@CrouchyD @FordService_UK ... So now we are on 7th September where is our £750 ... I want answers and the Cheque. This really is beyond a joke!!!!!!!!

[Katie @VennCrouch]

@FordisFailing so, going into the 8th week and STILL awaiting our Cheque, @FordService_UK #whatcustomerservice #giveusourmoney #joke

[DVC 🏴󠁧󠁢󠁥󠁮󠁧󠁿 @CrouchyD]

Safe to say @FordService_UK are a joke! Owe me £750 but are dragging their heels on sending the money! No one in their CRC Team can help!

[Katie @VennCrouch]

Thanks for ruining the run up to christmas, the amount of stress you are and have caused is beyond belief, 6 months and still ongoing #joke https://t.co/1scogmUa4L

[Katie @VennCrouch]

So tomorrow, we, as a family with a baby are going to be left with no car due to your shit service and backlog... This is your fault! https://t.co/c0ny7AskjE

[Katie @VennCrouch]

So tomorrow, we, as a family with a baby are going to be left with no car due to your shit service and backlog... This is your fault! https://t.co/c0ny7AskjE

[Katie @VennCrouch]

...due to the car atm being a gesture of good will from our dealership ( should have been returned Tuesday and here we are Thursday evening. https://t.co/c0ny7AskjE

[Katie @VennCrouch]

So now over 48 hours we have a reservation number but still no hire car, to which tomorrow we will be left without a vehicle at all... https://t.co/c0ny7AskjE

[Katie @VennCrouch]

As you've found our details I request you call me tomorrow morning URGENTLY... You have my number on your files. Mrs Venn-Crouch... https://t.co/c0ny7AskjE

[Katie @VennCrouch]

@FordRentalUK @FordService_UK. Frustration doesn't come close, guess we will be keeping the Kia until YOU SORT THIS. Your problem not mine!

[Katie @VennCrouch]

@FordRentalUK @FordService_UK so it's now been a total of three days waiting to hear about my rental car as our ford is broken again...

[Katie @VennCrouch]

@FordService_UK @CrouchyD I'm not calling anyone else. I'm sure I'd get a templated response. It's time to get the regulators involved now

[Katie @VennCrouch]

@FordService_UK @forduk @CrouchyD no reply... There's a shock, would probably take you a week or so to read our complaint case!

[Katie @VennCrouch]

@FordService_UK @forduk @CrouchyD Steven at our local branch chasing up, but hire is out of his hands... Right hand doesn't liaise with left

[Katie @VennCrouch]

@FordService_UK @forduk @CrouchyD our previous car had the same fault and wait... You refused to fix that car! In total months of stress

[Katie @VennCrouch]

@FordService_UK @forduk @CrouchyD regulator please?? In a nut shell, you do the leg work and liaise with customer relations!

[Katie @VennCrouch]

@FordService_UK @forduk @CrouchyD this complaint has been going on 6 mnths, ford do not care! That's what's going on, beyond a joke.

[Katie @VennCrouch]

@FordService_UK @forduk @CrouchyD the hire company are yet to call me been two days now, yesterday they forgot us, joke! Look our details up

[Katie @VennCrouch]

@forduk @CrouchyD so we're STILL awaiting a call re our hire car... 6 months of hell we have gone through, who regulates you,#enoughisenough

[Katie @VennCrouch]

@FordService_UK still waiting for the ford hire company to call, had six months of this grief now... Just recall or replace our damn car!

[DVC 🏴󠁧󠁢󠁥󠁮󠁧󠁿 @CrouchyD]

@FordService_UK Who's your regulating body? I've had an ongoing complaint for 6 months & you're inability to resolve is a joke!