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Contact Centre leaders: now that average wait times are 20+ minutes instead of 3 minutes, why don’t you extend the length of your on-hold loop of synthpop from about 3 minutes to, I don’t know, about 20?
Brand is dead?
If ultimately we can predict/ iterate ad versioning until each person is served the individually most successful ad, do we still need brand equity?
Limits:
•role of human to approve each execution.
•people not bumping into the wrong ad
#GAIM24#aiformarketing
“Gen AI enhances values, doesn’t create it”
2nd observation from #GAIM24,
It iterates but the iterations are only compelling because of the brand equity already established by slow, human, empathetic leaps.
{There’s a big ‘but’ coming up, see next post). }
#AI#aiformarketing
3 observations from today’s Gen AI for Marketing Conference.
Graph #1: You’re not creating value by doing the same as everyone else.
#GAIM24#Marketing#MarketingCommunications
Perhaps it’d work right up until the client starts using AI to use the usual excuses for delaying payment. (Unless someone’s working on that already? It’d probably save clients a shitload of time in my experience)
Gen AI would change productivity if you could just say " Send invoice for scope 2 to X and chase it until paid"
But in many many ways this is far more complex than making a stunning video because it means pulling across programs and never making a mistake.
Mind-blown? That’s because you’ve tried to digest more than 2.5 Petabytes of info (which is the brain’s information capacity). Thanks to @Iterable GM, Russ Howe
How do you maintain authenticity in your brand’s relationship with your customers? Strong kick off talk - and LAUGHS! - from @AnneCVVigouroux at the #CMOconference
(Not got 30? Ask me for a summary )
Got 30 minutes? Check out @cspenn and his 'how to' on evaluating the right generative AI platform for your workflow. https://t.co/M6209iDx89