Verity

[Verity @Verity60016654]

@thetrainline wonder if you can help, and open return ticket is working out cheaper then a return ticket on specific days but can you actually purchase a open return ticket with the situation at the moment thanks.

[Verity @Verity60016654]

@thetrainline hi, wanting to book some tickets as we're due to go on holiday in 13 days, but still in available to book yet we're looking at the 7th September do you know when tickets will be released by any chance! I've done the alert already just getting worried now thanks!

[Verity @Verity60016654]

@HannahDownes2 brought a hotub from the range 12 weeks ago hottub make is a clever spa, after 1 day there was an issue with the hotub The range have said its not there responsibility and to contact clever spa, clever spa customer service is shocking and still heard nothing.

[Verity @Verity60016654]

@thetrainline Brill thank you

[Verity @Verity60016654]

@thetrainline how far advance can you book tickets I'm looking to book for the 7th September but keeps saying not available to buy I understand due to pandemic the train times are changing but I desperately need to book soon and don't want to miss out on certain departure times

[Verity @Verity60016654]

@Gempinkfairy @CleverCompanyUK @BBCWatchdog @Mattallwright @FoxNikkiFox @TheRangeUK Worse company going! Customer service is a 0!

[Verity @Verity60016654]

@BBCWatchdog @Mattallwright @FoxNikkiFox Please look into the company clever spa,
So many angry customers
Sending the exact same old emails to everyone, leaving people in the loop and 500 quids worth just sitting there for months due to a fault!
#cantcomplain @BBCWatchdog @CleverCompanyUK

[Verity @Verity60016654]

@EmilyOLoughli16 @BBCWatchdog @Mattallwright @FoxNikkiFox @TheRangeUK @CleverCompanyUK Hundreds of people in the same position, they even turned there phone lines off with how many complaints have been made. Now there back to emails and buy the sounds of it they have a back log of angry customer wouldn't hold your breath waiting for another response from them

[Verity @Verity60016654]

@BBCWatchdog @FoxNikkiFox @Mattallwright Watchdog need to do a video on cleverspa and how rubbish there customer service is! Hundreds of people being kept in the loop of having no collection or refund. Same emails on repeat so many frustrate customers

[Verity @Verity60016654]

@grumpybollocks5 @BBCWatchdog @Mattallwright @FoxNikkiFox @TheRangeUK @CleverCompanyUK Least they collected it 10 weeks waiting for someone to even collect it took it to our local range we're we purchased and they said nothing to do with them. To contact cleverspa.. Be 2021 before that happens joke of a company and loves taking people's money!

[Verity @Verity60016654]

@gordon_mcinnes @MeekoSamantha @CleverCompanyUK Bank are currently investigating it :)

[Verity @Verity60016654]

@MeekoSamantha @CleverCompanyUK No brought from the range told us its not there problem but clever spa can't even respond to people!

[Verity @Verity60016654]

@ACbiscuits @CleverCompanyUK Been waiting 10 weeks and so have hundreds and thousands of people there sending everyone the same emails and messages, there useless if you want a refund ask you bank for a reverse chargeback and then your bank will sort it out :)

[Verity @Verity60016654]

@Sir_Trevor_Hunt @TheRangeUK @CleverCompanyUK Had the exact same email they repeat themselves on every post/ email I'm also on a Facebook group so many people complaining about there customer service and how long they have had to wait!

[Verity @Verity60016654]

Anybody else having a problem with range! Been trying to get my money back from a hottub for the passed 7 weeks and keep getting fobbed off! So annoyed 100 of people in the same boat seems its the same issue may have to take it further if not resolved soon! @TheRangeUK

[Verity @Verity60016654]

@louisecussick1 @Paigton_ @CleverCompanyUK @BBCWatchdog @Mattallwright @FoxNikkiFox @TheRangeUK Yes you do. Then the banks can deal with it

[Verity @Verity60016654]

@Gbennet59031666 @CleverCompanyUK Wouldn't bother trying to get in contact there customer service is ridiculous do a reverse chargeback with your bank should cover the funds and they will deal with them we've been waiting over 10 weeks nearly!

[Verity @Verity60016654]

@nickitaylor1602 @CleverCompanyUK @TheRangeUK Do a reverse back charge with your bank, we've been waiting 10 weeks nearly now for any communication with clever spa or the range we have even emailed the ceo who have said it's not there responsibility many emails to clever spa and nothing, this was our only option

[Verity @Verity60016654]

@carolann2213 @CleverCompanyUK Do a reverse chargeback with your bank if possible help cover the costs coming onto 10 weeks now. For some kinda communication we've also contact the ceo of the range but we've took it higher good luck!

[Verity @Verity60016654]

@MATHEWJ20270555 @CleverCompanyUK Do a reverse charge back with your bank and let the bank deal with them