@FirstinGlasgow Do not insult me by telling me that it is not deliberately engineered that way to put people off complaining. And do not ignore my comments, tell me to PM you and make me say it all again!
@FirstinGlasgow It is also unacceptable that the complaints form on your mobile app is engineered in such a way that when you navigate off it, as I had to do to find my e-ticket no that you insist on knowing, the form reverts back to the page with its link on it, cancelling all inputted info.
@FirstinGlasgow It is not acceptable to have two buses in a row simply not turn up, without any updates or notifications. I am now sitting on an extremely crowded bus, and am going to be late for work. No 9 from Paisley to Glasgow