Victoria Aylesbury

Lovely just the way I am!

[Victoria Aylesbury @VickyAylesbury]

@chiamakaafc Leeds

[Victoria Aylesbury @VickyAylesbury]

@boardmasters I have now sent 2 messages to the customer portal today about parking. The response to the first message didn't even answer the query and you cannot reply to it. I would like someone to directly reach out to me as £110 to park is not acceptable.

[Victoria Aylesbury @VickyAylesbury]

@sadiafatma1278 18?

[Victoria Aylesbury @VickyAylesbury]

@raye Heartbreaker is probably one of my all time favourite songs and albums. Reminds me of my childhood and my mum putting on the record player to get through the ironing back in the 80s! Iconic album cover @dionnewarwick 🔥

[Victoria Aylesbury @VickyAylesbury]

@MartinSLewis Thanks v much 👍

[Victoria Aylesbury @VickyAylesbury]

@MartinSLewis interest rates on mortgages are climbing daily. Mine is up on the 1st July what should I lock in a 2 or 5 year deal? Couldn't be a worse time to be in a remortgage sitch 😬 any advice gratefully received.

[Victoria Aylesbury @VickyAylesbury]

@HMRCcustomers Well, I shall wait to hear.

[Victoria Aylesbury @VickyAylesbury]

@HMRCcustomers is there a process to complain about the complaints process? Is there an ombudsman?

[Victoria Aylesbury @VickyAylesbury]

@HMRCcustomers That they would just add a note to say I had called asking why the complaints handler hadn't got in touch.

[Victoria Aylesbury @VickyAylesbury]

@HMRCcustomers No they said they couldn't give me one

[Victoria Aylesbury @VickyAylesbury]

@HMRCcustomers Yes I have spoken to 3 advisors now who have each said they would get someone to contact me. Today's advisor was the 3rd.

[Victoria Aylesbury @VickyAylesbury]

@HMRCcustomers It said that on the letter and that would take up to 6 weeks. Those 6 weeks have been exceeded now.

[Victoria Aylesbury @VickyAylesbury]

@HMRCcustomers You can appreciate my frustration been as I submitted by self assessment on the 8th April 2024 and I am STILL WAITING for the refund with a letter dates 11th April saying I would expect to receive ir within 6weeks.

[Victoria Aylesbury @VickyAylesbury]

@HMRCcustomers I mean June. And the advisor I spoke to on 2nd June said a complaints advisor would contact me by 4th June. I have called about 4 times now. Last week I was told they would call me next day. Today's advisor said she can't advise on timescales and would just leave a note.

[Victoria Aylesbury @VickyAylesbury]

@HMRCcustomers Yes by 4th June I would hear

[Victoria Aylesbury @VickyAylesbury]

@HMRCcustomers Yes did that this evening and they said they can't do anything other than leave a note on the system

[Victoria Aylesbury @VickyAylesbury]

@HMRCcustomers Self assessment. Complaint raised 2nd June, on 2 occasions since I have been told I would be contacted either within 48 hours or the next day.

[Victoria Aylesbury @VickyAylesbury]

@HMRCcustomers I haven't had a response at all from the complaints team so 🤷

[Victoria Aylesbury @VickyAylesbury]

@Starlink when will you be officially available in the Falklands?

[Victoria Aylesbury @VickyAylesbury]

@HMRCcustomers Ground Hog day. Thanks 😊

[Victoria Aylesbury @VickyAylesbury]

@HMRCcustomers I raised a complaint a week ago regarding my 23/24 self-assessment refund. I was told I would have a complaints advisor call me in 2 working days. Here we are more than 1 week on. I have been patient, considering I submitted my self-assessment on the 8th April 24