Vicky Maciver

[Vicky Maciver @VickyMaciver]

@dhlexpressuk I have twice asked for a package to be delivered to my concierge and I continually receive a message saying there is no one at my address?! How can I make sure it is delivered to the place I have requested?

[Vicky Maciver @VickyMaciver]

@British_Airways Trying to speak to someone to change a booking. Impossible to get through on the phone as usual. Keep being put on hold and then hung up on. This has been like this for over 2years now - please improve your customer service ASAP #appallingcustomerservice

[Vicky Maciver @VickyMaciver]

@EtihadHelp @etihad @etihad @EtihadHelp Now saying she has to go to the airport to uncheck herself from the flight to get her baggage. She's isolating and legally cannot leave her hotel room. Please help me understand this

[Vicky Maciver @VickyMaciver]

@EtihadHelp @etihad a late flight now has my sister isolating in AUH for testing positive before connection to SYD. Her bag is at AUH & won't be brought to her. She cannot collect as isolating. Now being told her bag will go to SYD & nothing can be done #AppallingCustomerService

[Vicky Maciver @VickyMaciver]

@eDreams Flight cancelled with no explanation by airline. No interaction to offer alternatives days later. Can't get through to speak to anyone as I'm not a "prime customer". Terrible customer service - please get in touch ASAP #terriblecustomerservice

[Vicky Maciver @VickyMaciver]

Impossible to make changes to an upcoming
@British_Airways flight - website not working correctly and unable to get through on the phone. Please can someone help? #poorcustomerservice

[Vicky Maciver @VickyMaciver]

@Irish_Ferries Trying to amend an upcoming booking - website not allowing this, and unable to get through to your call centre (been cut off 3 times). Please can you help?

[Vicky Maciver @VickyMaciver]

@British_Airways Just received email my flight has been cancelled. Website says it's not. Utter confusion from customer service. Is my flight cancelled?!! BA4468 on Thurs 10. #poorcustomerservice #yetagain

[Vicky Maciver @VickyMaciver]

@British_Airways Trying to get get a refund is impossible. Have rebooked flights multiple times which are then cancelled. Called 10X and getting cut off. Having been a loyal customer for years, I will now look elsewhere.

[Vicky Maciver @VickyMaciver]

@SP_EnergyPeople Hi Kelly, can I please have an update on this? Provided all the information to you yesterday and heard nothing since...

[Vicky Maciver @VickyMaciver]

@ScottishPower @SP_EnergyPeople Appalling customer service trying to fix your mistake. Spent hours being passed around, ultimately told that you could not contact customer service internally and I had to do so. Waited and waited and still no one answered. Still not resolved.

[Vicky Maciver @VickyMaciver]

@asda Appalled by your customer service. Stayed in for hours with no word on delivery, only told it had been cancelled after calling up myself hours after it was due. No explanation, no attempt to contact me, still showing as out for delivery... #neverusingasdaagain

[Vicky Maciver @VickyMaciver]

@boohoo_cshelp No explanation of delay over DM, need to wait another 48hrs?!! parcel needed today latest #angry #neveragain

[Vicky Maciver @VickyMaciver]

@boohoo_cshelp Where is my order 33448498? It was due on Tues (with next day delivery) all I keep seeing is Carrier delays?!! #notimpressed

[Vicky Maciver @VickyMaciver]

@boohoo_cshelp Still not received my delivery after paying for next day delivery (on Mon). Needed this yesterday :( I've DM'd you the info.

[Vicky Maciver @VickyMaciver]

@UberUKsupport thank you! I look forward to hearing from the team soon

[Vicky Maciver @VickyMaciver]

@UberUKsupport Can someone please reply to me?

[Vicky Maciver @VickyMaciver]

@UberUKsupport is your lost property team based in UK? Need to know when I'll hear back from them

[Vicky Maciver @VickyMaciver]

@UberUKsupport thank you, it's not letting me DM you as you don't follow me. Can you do this and I'll DM you straight away?

[Vicky Maciver @VickyMaciver]

@UberUKsupport after an initial response within 24hrs I've not heard back. Can I have an update on when I'll hear from you/delivery co?