Victoria Lawrenson

[Victoria Lawrenson @victorialsn]

@easyJet Can you confirm your deposit refund process, as your call centre and email advisors have differing opinions #atol #refund #ComplianceBreach

[Victoria Lawrenson @victorialsn]

@easyJet 2 months on... still no refund even after you said it was escalated #theft #fraud #poorcx #atol

[Victoria Lawrenson @victorialsn]

@easyJet ...clearly you are not refunding it so I am left with you holding my money and no way forward

[Victoria Lawrenson @victorialsn]

@easyJet You have repeatedly told me NOT to fill in the online form as you were already processing my refund.. you are only refunding my deposit so we only have a numerical only booking ref which the form won’t accept

[Victoria Lawrenson @victorialsn]

@easyJet #StillWaitingOnYourResponse #refund #BadCustomerService #IgnoringYourCustomers

[Victoria Lawrenson @victorialsn]

@easyJet please can you respond, I cannot get through to your call centres, you aren’t replying to emails.. Twitter is the last route before escalation #refund #atol #CustomerExperience

[Victoria Lawrenson @victorialsn]

@easyJet Hi please can I DM you some details of a holiday i was due a refund on but haven't received yet? I have been emailing but am not getting a response #refund #help

[Victoria Lawrenson @victorialsn]

@easyJet Hi please can I DM you some details of a holiday i was due a refund on but haven't received yet? I have been emailing but am not getting a response #refund #help

[Victoria Lawrenson @victorialsn]

@easyJet Hi please can I DM you some details of a holiday i was due a refund on but haven't received yet? I have been emailing but am not getting a response #refund #help