VictoriaRose

[VictoriaRose @VictoriaRose1]

@ASOS_HeretoHelp STILL no refund and being sent the same template emails despite you admitting you are at fault and said the refund has been processed. Where is my refund?!?! 2 months I’ve been chasing you for this!

[VictoriaRose @VictoriaRose1]

@ASOS_HeretoHelp STILL no refund from ASOS despite admitting fault & saying refund was sent on 11 Sept. back to sending me template emails. WHERE IS MY REFUND? It’s been 2 months now. Worst customer service I’ve ever experienced!

[VictoriaRose @VictoriaRose1]

@ASOS_HeretoHelp @ASOS still no reply, is anybody ever going to respond? There is no number to call, I have tweeted, facebooked and emailed you. Is this seriously how you treat customers? Absolutely disgusting customer service

[VictoriaRose @VictoriaRose1]

@ASOS_HeretoHelp ASOS ‘here to help’ yet it’s been nearly 3 weeks and nobody has helped me! How is this acceptable to you ASOS????

[VictoriaRose @VictoriaRose1]

@ASOS_HeretoHelp appalled at your disgusting customer treatment. Refusing a refund for an item that wasn’t even tried on. Claiming it was dirty yet no proof given. Will never use ASOS again. I want someone to call me immediately to explain exactly why you’ve taken my money

[VictoriaRose @VictoriaRose1]

@ASOS_HeretoHelp I have been trying for 2 weeks now to find out why you have refused to return my money for an item I DIDNT EVEN TRY ON! Your customer service is disgusting! You have taken my money & won’t tell me why! And now not replying to any messages!

[VictoriaRose @VictoriaRose1]

@hmunitedkingdom just received this dress I bought for my holiday next week with a huge rip in it! Can someone contact me ASAP to either refund me or send a replacement urgently so I get it in time. Thank you

[VictoriaRose @VictoriaRose1]

@landc is anybody actually working at the moment? Have been trying to get a call back for 2 weeks now! Have emailed and spoken to someone once who told me I’d get a call back before Monday, and nothing! Tried again today and no call back. I think I’ll take my business elsewhere!

[VictoriaRose @VictoriaRose1]

@hmunitedkingdom I have just waited for 1 hour 20 mins in the queue to chat to someone before getting kicked off when I got to 2nd in queue!! Can someone DM me please regarding a membership offer I am unable to redeem (must be used this weekend). Thank you

[VictoriaRose @VictoriaRose1]

@hm_custserv I have just waited for an hour and 20 mins in the queue for your chat, only to be kicked off when I got to no2. Can someone dm me please regarding a membership offer i am unable to redeem. Thank you

[VictoriaRose @VictoriaRose1]

@AsdaServiceTeam having to tweet publicly as it’s the only way you respond. Not collected again as it wasn’t boxed, as I said during the hour long conversation with you! Terrible customer service. Please refund me for the faulty item you sent!

[VictoriaRose @VictoriaRose1]

@AsdaServiceTeam can someone get back to me urgently about my faulty paddling pool. You insisted it had to be collected yesterday so I waited in for for 12 hours and nobody collected! I was told I can’t have a replacement so it has to be collected for a refund. Please help!

[VictoriaRose @VictoriaRose1]

@AskNationwide hi, could you please tell me where I can find my IBAN and Swift no on the app? Thank you

[VictoriaRose @VictoriaRose1]

@Primark It says I can’t DM this account?!

[VictoriaRose @VictoriaRose1]

@Primark does anybody ever answer the phone in your Bristol store? Been trying to call all morning to check whether an item (furniture) is in stock. Can anybody help please?

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[VictoriaRose @VictoriaRose1]

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[Bedfolk @bedfolkhq]

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[VictoriaRose @VictoriaRose1]

@marnie Try @bedfolkhq! You won’t look back xx ❤️😴

[VictoriaRose @VictoriaRose1]

@CotswoldCo I’ve been trying to contact you since last Sunday regarding my order (phone and email), which you claim there is a problem with, yet you’ve happily taken my money for!! Worst customer service I’ve ever experienced! I want a full refund if I don’t hear back tomorrow.