Felisa Del Viejo

EMEA Talent Acquisition Sourcer at ServiceNow. ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationship

[Felisa Del Viejo @ViejoFelisa]

Ever wonder not if AI should act, but when? Kellie Romack and Sumeyya Khan dive into how the ServiceNow AI Platform helps businesses decide the right moment for AI—and where human judgment still leads. 🤖

[Felisa Del Viejo @ViejoFelisa]

Have you thought about how AI isn’t replacing jobs but reshaping them? Brandon Roberts from ServiceNow dives into why redesigning roles alongside AI is key for the future of work. Worth a read! 🤖 https://t.co/RimMtxk6fZ

[Felisa Del Viejo @ViejoFelisa]

Ever noticed how quickly attackers weaponize vulnerabilities now? The AI Center for Cyber Defense from ServiceNow, Armis, and Veza is shifting security to prevention, not just patching after the fact. This is a game-changer. https://t.co/DydpLa4Uyx

[Felisa Del Viejo @ViejoFelisa]

Ever wonder what it takes to earn the trust of 90% of the Fortune 500®? Four years in, ServiceNow AI Platform is proving that seamless orchestration and smart workflows can truly transform business. Check this out: https://t.co/NBrqR0cCXt 🚀

[Felisa Del Viejo @ViejoFelisa]

Ever notice how true autonomy in ITSM isn’t just added on, it’s built in? ServiceNow AI Platform just got named a Leader in Gartner’s 2026 Magic Quadrant for AI Applications in ITSM—three years running. Check it out! 😊 https://t.co/afsDzjEFuF

[Felisa Del Viejo @ViejoFelisa]

Ever thought about how crucial language is to building trust, especially in AI-driven workflows? This chat with Amy Ansari highlights why getting language right is key to real impact. Worth a listen: https://t.co/lkgoUSV3cm 📢

[Felisa Del Viejo @ViejoFelisa]

Ever wonder how quickly agencies can adapt to new TikTok rules? Jonathan Alboum from ServiceNow breaks down the real challenge: enforcing updates fast in dynamic networks. Worth a read for anyone in digital risk management! https://t.co/9suqXDVYul 🚀

[Felisa Del Viejo @ViejoFelisa]

Ever wish employee experience was as easy as “Ask & Done”? Agentic AI in ServiceNow AI Platform is making that real, turning HR, IT, Finance, and Facilities into one smart hub. Check this out: https://t.co/UXkOBmICIE 🤖

[Felisa Del Viejo @ViejoFelisa]

Anyone else heading to Gartner IT Symposium in Barcelona? It’s a great chance to see how ServiceNow AI Platform is changing enterprise IT with AI-powered solutions that really move the needle. Would love to hear your thoughts! https://t.co/vBacEImDyE 🔍

[Felisa Del Viejo @ViejoFelisa]

Ever wonder if AI really frees up time or just shifts the workload? Salvation Army Australia’s Goldie on ServiceNow AI Platform gave caseworkers back 5,000 hours by simplifying how they find info. Worth thinking about! https://t.co/vOZncIpXDD 🤖

[Felisa Del Viejo @ViejoFelisa]

Ever wonder what it looks like when AI stops just assisting and starts thinking with the enterprise? ServiceNow AI Platform is making that happen by linking intelligence directly to business execution. Check this out: https://t.co/FQ8Zu8NJ1W 🤖

[Felisa Del Viejo @ViejoFelisa]

Ever wonder how early-career folks get up to speed with AI? Three colleagues share how the ServiceNow Launchpad program helped them boost AI skills and build real connections early on. Worth a look! https://t.co/QUlIBAeRPB 🤖

[Felisa Del Viejo @ViejoFelisa]

Ever notice how supplier onboarding delays aren’t always on the supplier? Sometimes the real hold-up is hidden elsewhere in the process. Worth a look if you're in procurement! https://t.co/20Ss8X58ou 🤔

[Felisa Del Viejo @ViejoFelisa]

Ever notice how AI pilots are everywhere but actual production deployments lag behind? ServiceNow AI Platform helps bridge that gap by connecting people, data, and processes into seamless workflows driving real business results. https://t.co/wIPYz4Twsg 🤖

[Felisa Del Viejo @ViejoFelisa]

Ever wonder how AI can actually fit into your daily workflows without chaos? Build Agent and Creator Pro Plus use the ServiceNow AI Platform to keep apps trusted and governed. Hands-on learning in Chicago—grab your spot! 🤖 https://t.co/6sAxmBBpe8

[Felisa Del Viejo @ViejoFelisa]

Ever notice how switching between tools kills productivity? ServiceNow AI Platform’s Workflow Data Fabric nailed it—real-time workflows, zero-copy integrations, and work in context. Finally, AI that actually helps move the needle. https://t.co/JHalhvwabB 🚀

[Felisa Del Viejo @ViejoFelisa]

Noticed that even with AI investments doubling, the real challenge is human friction, not tech. ServiceNow AI Platform’s seamless orchestration might be key to solving this by connecting work smarter, not harder. 🤔 https://t.co/vlsE6mYAPN

[Felisa Del Viejo @ViejoFelisa]

Ever wonder how much time portfolio teams lose just diagnosing delays? With ServiceNow SPM’s AI Specialists and Otto, they can reclaim 80% of that time by automating screenings and routine tasks. Your judgement, their speed. https://t.co/D00KzH0kIi 🚀

[Felisa Del Viejo @ViejoFelisa]

Ever wonder how to truly enable AI across every team? Jacqui Canney and Omar Abbosh break down the science of learning to get your workforce ready for AI’s future. Worth a watch! https://t.co/WrRrffGRum 🤖

[Felisa Del Viejo @ViejoFelisa]

Invested in AI but still not seeing the payoff? That’s what happens when your AI tools don’t work together.

ServiceNow breaks down the walls—connecting every AI, workflow, and data source—so your team can put AI to work and actually see the returns.