Viki Status

Experiencing issues on or any of our apps? Find updates to major issues here or contact us directly on

[Viki Status @VikiStatus]

@FABILOVESSS501 Lamento escuchar que estás experimentando estos problemas en Viki. Para comprender mejor la situación que estás teniendo, ¿podrías enviarnos un DM con detalles de la cuestión y la información del dispositivo? ¡Gracias!

[Viki Status @VikiStatus]

We’re aware of the issues affecting Viki Pass and Rentals on all our devices. This might affect purchases, plan changes, cancellations, and benefits on your account. We’re sorry for the trouble, our team is looking into this.

[Viki Status @VikiStatus]

@PreetiKhosla6 @PreetiKhosla6 We're really sorry to read this! Could you please try reinstalling your Viki app before trying again? If you still face issues after, please send us a DM with your details of the issue, device OS & app version, your Viki email, any screenshots if possible. Thanks!

[Viki Status @VikiStatus]

@Leahmo34 Hi Leah, we're sorry to hear you're not seeing the Continue Watching section. For us to investigate further, pls DM us with your device OS & app version, your Viki email and any screenshots if possible. Thank you!

[Viki Status @VikiStatus]

@Patysouza4152 @Patysouza4152 Lamento escuchar que estás experimentando estos problemas en Viki. Para comprender mejor la situación que estás teniendo, ¿podrías enviarnos un DM con detalles de la cuestión y la información del dispositivo? ¡Gracias!

[Viki Status @VikiStatus]

@rojassmari @rojassmari Lamentamos que estés experimentando estos problemas en Viki. Para poder ayudarte mejor, envíanos un mensaje directo con la dirección de correo electrónico asociada a tu cuenta de Viki. Esperamos tu respuesta pronto.

[Viki Status @VikiStatus]

[Update] The issue with Episodes 9 and 10 of Our Universe has now been resolved. If you’re still experiencing problems, please reach out to our support team: https://t.co/jXzSwCjrYW. Thank you for your patience!

[Viki Status @VikiStatus]

@JessicaRenee026 We're sorry to hear you're experiencing issues on the iOS app. The issue has now been fixed. Please log out and log back in before trying again. Thanks for your patience with us!

[Viki Status @VikiStatus]

@taeminsace_ @taeminsace Hi there! We're sorry to hear about your unexpected charges. To better understand the situation you're having, could you send us a DM with the email address that is registered to your Viki account? Thank you.

[Viki Status @VikiStatus]

@foxyfreniere Sorry to hear you are having issues. Pls send us a DM with the details of the problem you are having, device OS & app version, name of the show & episode number, your Viki email and any screenshots if possible. Thanks!

[Viki Status @VikiStatus]

@JenSingleton19 We're sorry to hear you're experiencing these issues on Viki. To better understand the situation you're having, could you send us a DM with details of the issue, device information and your Viki username/email? Thanks!

[Viki Status @VikiStatus]

[Update] Good news! We’ve received confirmation that the issue has been resolved. You should be able to access the Viki app on Roku again. Still experiencing issues? Please try deleting and reinstalling the app before launching it again or write us at https://t.co/jXzSwCjrYW

[Viki Status @VikiStatus]

@koreannatic We're sorry to hear you're experiencing these issues on Viki. To better understand the situation you're having, could you send us a DM with details of the issue, device information and your Viki username/email? Thanks!

[Viki Status @VikiStatus]

@cony_elias The issue with Episodes 9 and 10 of Our Universe has now been resolved. If you’re still experiencing problems, please reach out to our support team: https://t.co/jXzSwCiU9o (https://t.co/jXzSwCjrYW). Thank you for your patience!

[Viki Status @VikiStatus]

We’re aware that some viewers are experiencing issues with Episodes 9 and 10 of Our Universe. Our team is currently looking into this and working to resolve it as soon as possible. Thank you for your patience, and we’ll share another update once we have more information.

[Viki Status @VikiStatus]

@JosiasArango Lamentamos que estés experimentando esto en Viki. ¿Podrías enviarnos un DM con tus datos para que podamos ayudarte más? Gracias,

[Viki Status @VikiStatus]

[Update] We’re aware that the Roku app crash issue is still ongoing, and our team continues to actively investigate. In the meantime, you can continue watching on other supported devices listed here: https://t.co/qTTH729Iqt
We truly appreciate your patience.

[Viki Status @VikiStatus]

@cony_elias We're sorry to hear you're experiencing this on Viki. Could you send us a DM with your details so that we can help you further? Thanks!

[Viki Status @VikiStatus]

@co_co_cristo Hi @co_co_cristo , it seems like there are issues accessing the screenshot you sent via DM. Would you be able to submit a ticket here: https://t.co/jXzSwCiU9o Thank you!

[Viki Status @VikiStatus]

@yvonnebok Oh no @yvonnebok, we're sorry to hear you are still experiencing issues. To better assist you, can you kindly send us a DM with screenshots or video of the issue you are currently experiencing and your account information? We look forward to hear from you soon.

[Viki Status @VikiStatus]

We’re aware of the issues affecting the Viki app on Roku and our team is working to get it back ASAP. We’re sorry for the trouble!

[Viki Status @VikiStatus]

@co_co_cristo Oh no! We're sorry to hear you are still experiencing issues. To better assist you, could you send us a DM with the exact issues you are seeing, along with any screenshots or videos if possible, along with the email address that is linked to your Viki account? We look forward ...

[Viki Status @VikiStatus]

@21LevelsBelowFd @swiftmixer1989 @21LevelsBelowFd We're sorry to hear you're experiencing these issues on Viki. To better understand the situation you're having, could you send us a DM with details of the issue and device information? Thanks!

[Viki Status @VikiStatus]

@d1sappy Hi sappy,

Thanks for your patience!

Our engineers have gotten back to us. Do reinstall if applicable, if not, you may just reboot the device and try logging back in again.

If you continue to experience this issue, please let us know!

Thanks,
Maricel

[Viki Status @VikiStatus]

[Update] We’re aware that some users are experiencing crashes on the Roku app. Our team is actively investigating and working on a fix. We’ll share another update as soon as we have more information. Thank you for your patience