Vince Cruz

[Vince Cruz @VincentC1123]

Maraming subscribers ang nawawalan ng oras, trabaho, at productivity dahil sa mabagal na response ng PLDT. Panahon nang unahin ang quality of service kaysa puro assurances.

[Lala @LalalaTimbol]

@pldt @PLDT_Cares Mag 1 week na po kaming walang Net. May nag wowork from home at gumagawa ng assignment dito. 2 days nang sinasabi ng customer service na pupuntahan pero hanggang ngayon wala parin. Anuna?

[Vince Cruz @VincentC1123]

@inquirerdotnet Digital infrastructure is a good investment, pero hindi dapat iasa lang sa private sector. The government should also take the lead and shoulder improvements in internet infrastructure, telecom towers, at digital public services para mas maraming Pilipino ang makinabang.

[Vince Cruz @VincentC1123]

Patient naman tayo as customers, pero may limit din. Ang hirap magtiwala sa service na laging nakakafrustrate.

[Jolo @juuolo]

i am a very patient person pero wtf @ConvergeSupport ha what the actual fuck is this service??? Is it even a service??? Is the so called service in the room with us???

[Vince Cruz @VincentC1123]

@CarlosC112345 Converge, kung hindi agad maayos ang issue, at least maging transparent sa status. Mas nakakafrustrate ang walang malinaw na communication kaysa sa delay mismo.

[Vince Cruz @VincentC1123]

@RafaelG1123 Malaking tulong ito sa mga residente ng Aklan at Antique, lalo na sa mas mabilis at mas stable na internet connection.

[Vince Cruz @VincentC1123]

Nagbabayad nang tama, pero serbisyo laging may aberya. Hanggang kailan ganito?

[Aubrey Jean The Fujoshi @ajthefujoshi]

@ConvergeSupport wala ba talaga kayong maibibigay na sagot araw-araw na outage na binibigay niyo? Mula pa Mayo ganyan na kayo, Hunyo na, pasikan na tapos ganyan pa rin.

[Vince Cruz @VincentC1123]

The problem isn’t AI. The problem is when AI becomes the only response customers receive while their issue remains unresolved. Support should solve problems, not delay them.

[mara @araaams_]

@PLDTHome @PLDT_Cares @pldt

APAKA IMPORTANTE NG INTERNET SAKIN. 2 DAYS NA KAMI WALANG SIGNAL TAWAG KAMI NG TAWAG SA MGA CONTACTS INFO NYO PURO AI NAMAN NA SAGOT PLANO NYO BA IBALIK? PURO BAYAD NA LANG KAMI SAINYO E

[Vince Cruz @VincentC1123]

Remote work, online classes, digital transactions—lahat nakaasa sa connectivity. Five days offline isn’t just downtime, it’s opportunity cost. Converge, time to turn updates into action.

[gaudencia ❆ @urtitagaudencia]

@ConvergeSupport 5 araw na walang internet dito samin. Yung team nyo sa Batangas City, di naguusap. Nakailang balik na pero same issue na walang resolution. Pano naman kaming mga nagtatrabaho na nakadepende sa internet. Nganga na lang? O ito ticket number:

[Vince Cruz @VincentC1123]

@ConvergeSupport, hindi naman siguro normal na everyday may ‘scheduled buffering’ from 10am–2pm. 😭 Reliability should match the monthly bill.

[𑣲em @mlvsvt_]

nagloloko din ba converge sa inyo guys??? around 10am to 2pm 😑 almost 1 week na converge hays

[Vince Cruz @VincentC1123]

“Fastest internet” daw sabi ng @ConvergeSupport pero loading pa rin buhay namin

[s.h.a.n.d.i.e..v @SH_ANDIEE]

DUDA AKO sa #YanAngFastestInternet nyo @ConvergeSupport #Converge #ConvergePH, ngayon nga wala kaming internet eh? kelan nyo gagalawin ang kable???

[Vince Cruz @VincentC1123]

@TompongKayMay @PLDTHome @PLDT_Cares Ang bilis maningil pero pag customer support, parang premium waiting game. Stability and service should go hand in hand.