Customers Support Team

Dedicated to helping customers with fast, friendly, and effective support. Our team is committed to delivering excellent service.

[Customers Support Team @Vinteds_Web]

@Sir_kekillo Hi @Sir_kekillo , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need. Thank you.

[Alberto Serralvo @Sir_kekillo]

Hola. Tengo un problema con una compra y por la aplicación no es posible desde ayer solicitar la devolución. Hasta cuando no se va a solucionar el fallo?
@vinted

[Laura @1o11y]

@vintedUK my daughter has been banned because you thought she was selling fake goods, how can she prove the items are not fake and get unbanned please, she is really upset

[Customers Support Team @Vinteds_Web]

@1o11y Hi @1o11y, I’m really sorry to hear your daughter is going through this, especially as I understand how upsetting this must be for her. Please follow us back and send us a DM with her account details so we can look into the ban. I’ll do my best to help get this resolved. ^Mark

[Customers Support Team @Vinteds_Web]

@dreamyandshy Hi @dreamyandshy , I’m really sorry you’re dealing with this, especially with funds and ongoing orders in your account. Please follow us back and send us a DM with your email address and phone number as I'd like to look into this urgently and help get the matter resolved. ^Mark

[Customers Support Team @Vinteds_Web]

@FlackSoBurnt Hi @FlackSoBurnt , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need. Thank you.

[Flack @FlackSoBurnt]

@vinted @vintedUK i need support

[Customers Support Team @Vinteds_Web]

@WallaceTamiozzo Hi @WallaceTamiozzo , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need. Thank you.

[Wallace Tamiozzo @WallaceTamiozzo]

@vinted I’m very disappointed with my first experience with your company. My personal information has been leaked and now I have been getting scammed emails from “potential buyers” directly to my personal email instead addressing their concerns via app only. BBB complaint filed.

[Aaron @Configuraa]

@vintedUK you’ve banned my account in the first hour of creating it for selling “counterfeit” items. You told me this would be looked into as it was being appealed but not had an update in 48 hours? Must say this is terrible service

[Customers Support Team @Vinteds_Web]

@Configuraa Hi @Configuraa , I’m really sorry you’ve been left waiting for an update, especially after being told your appeal would be looked into. Follow us back and send your email address and any case/appeal reference via DM, and I’ll be happy to look into this for you and assist. ^Mark

[Danny Caro 🎗️ @DjCaro]

@dpd @vinted terrible customer service - 3 parcels gone missing. Neither company taking responsibility or helping at all. Absolute disgrace.

[Customers Support Team @Vinteds_Web]

@DjCaro Hi @DjCaro , I’m really sorry to hear this, especially with three parcels going missing and you feeling left without any support. Please follow us back and send us your tracking numbers, email address and phone number via DM, and I’ll look into this for you and assist. ^Mark

[riri ☆ SEEING ARI TODAY @inmyhezd]

@vinted @Vintedfrance bonjour, est ce normal de ne pas avoir de maj sur la position de mon colis depuis 1 semaine ? une livraison pays bas france prends 4 à 7 jours ouvrés, hors le colis a été expédié le 17 août et ça fait déjà 10 JOURS, j’en avais absolument besoin aujourd’hui

[Customers Support Team @Vinteds_Web]

@inmyhezd Hi @inmyhezd , I’m really sorry there haven’t been any updates and that your parcel hasn’t arrived when you needed it. Please follow us back and send us your tracking number, email address and phone number via DM, and I’ll look into this for you and help get an update. ^Mark

[Customers Support Team @Vinteds_Web]

@tamikamqhum Hi @tamikamqhum , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need. Thank you.

[$$$4U @tamikamqhum]

@vinted ??? sort out this issue bro like

[Customers Support Team @Vinteds_Web]

Hello @sageofstones , just checking in to see whether your concern has now been resolved. If not, please follow us back so we can send you a direct message and assist you further. My name is Mark, and I'll be happy to help.

[🌏 𝑺𝒂𝒈𝒆 𝒐𝒇 𝑺𝒕𝒐𝒏𝒆𝒔 💎 @sageofstones]

@vinted I need to speak with a customer service rep ASAP, please.

[Customers Support Team @Vinteds_Web]

@sageofstones Hi @sageofstones , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need. Thank you.

[🌏 𝑺𝒂𝒈𝒆 𝒐𝒇 𝑺𝒕𝒐𝒏𝒆𝒔 💎 @sageofstones]

@vinted I need to speak with a customer service rep ASAP, please.