Hannah

[Hannah @VioletHannah]

@Se_Railway But the 5.50 train arrived at St Pancras empty and then was cancelled. It then left St Pancras at 5.50 empty again. It must have had a driver so your contingency planning must be appalling if that train couldn’t run because of one(?) missing train guard

[Hannah @VioletHannah]

@Se_Railway trying to buy a ticket on your app to load onto my key card but the app is saying no collection options available and says it might be because I’m trying to buy a paper ticket less than 5 mins in advance (I’m not)

[Hannah @VioletHannah]

@leonrestaurants wondering when the store at discovery park, Sandwich is going to open?

[Hannah @VioletHannah]

@Se_Railway How often do you review the information and make decisions about timetables? I’m often on trains with announcements ‘plenty of seats available’ and it’s standing room only

[Hannah @VioletHannah]

@Se_Railway how regularly do you review service demand on trains and do you publish this information? The amount of trains and carriages never seem to reflect demand (going by ticket sales alone doesn’t work with anytime tickets)

[Hannah @VioletHannah]

@Se_Railway please start running more trains or trains with more coaches on the trains from St Pancras heading towards Margate. 20:12 train and every seat taken and people standing in the doorways. Maybe expected at peak time but not this time of day!

[Hannah @VioletHannah]

@Hobbycraft_Help Hi, I sent a DM but I still haven’t had a response. Can someone look into this for me please? Thanks

[Hannah @VioletHannah]

@Hobbycraft_Help I placed an order today over £20 but was charged for delivery. I rang as soon as I placed it but was told to contact you when I had a order number. Can I get a refund on the delivery charge please as I should not have been charged this. Thanks

[Hannah @VioletHannah]

@chrisgreen87 @rosieamb Glad to see I’m not the only one who turned to twitter wondering what was going on!

[Hannah @VioletHannah]

@EONhelp Also, how would I speak to you via another channel when this is currently your only channel!? No online chat, no one answering phones

[Hannah @VioletHannah]

@EONhelp I wanted to close my account as moving house but I have received an estimated final bill. I have tried to submit a meter reading but it won’t let me as the account is closed. How would I submit the readings and get an accurate final bill? Thanks

[Hannah @VioletHannah]

@EONhelp Hi Paul. I already DM-ed you 6 days ago and no response yet. I have sent another DM with all the requested information. Thanks

[Hannah @VioletHannah]

Getting so frustrated with @EONhelp and not being able to contact anyone at all. @thameswater seem to have it together and I spoke to a great phone operator who was working from home. Not sure why Eon can’t do the same!

[Hannah @VioletHannah]

@EONhelp @_tattiescone Still waiting for a reply to a DM I sent last Thursday after 3 different tweets were ignored. I get you’re all busy but it’s the only way of contacting you at the moment!

[Hannah @VioletHannah]

@EONhelp Hi - I want to close my account as moving house but I have received an estimated final bill. I have tried to submit a meter reading but it won’t let me as the account is closed. How would I submit the readings and get an accurate final bill? Thanks

[Hannah @VioletHannah]

@EONhelp I wanted to close my account as moving house but I have received an estimated final bill. I have tried to submit a meter reading but it won’t let me as the account is closed. How would I submit the readings and get an accurate final bill? Thanks

[Hannah @VioletHannah]

@Se_Railway Thank you

[Hannah @VioletHannah]

@Se_Railway Direct trains from Birchington to London Victoria were being cancelled earlier today. Is the 4:24 train going to be running?

[Shaun Lintern @ShaunLintern]

Need to be said that the scandal at East Kent, wherever it leads, probably wouldn't have emerged were it not for @DerekRichford and his determination to do his children and grandson justice.

Never go up against a granddad.