Airtel Broadband Internet is down since today. Router showing solid red Internet Disconnected light. Unable to raise complaint through IVR as menu keeps looping. Local support engineer and manager are not answering my calls. Please arrange urgent support.
Location: Indore, MP.
@airtelindia@airtelnews
Worst customer service I have ever seen and disappointing product quality. ASUS suggested an expensive motherboard replacement, but the laptop was successfully repaired by an independent technician for just โน3,600 with a 1-month warranty. This raises serious questions about the accuracy of the diagnosis and the repair practices.
Dear @ASUSIndia,
I am extremely disappointed with the handling of my ASUS Vivobook 15 OLED (X1505ZA) service case.
On 26 May, your authorized service center confirmed to me in writing that after a complete inspection and testing process, "no hardware issue was found" and the laptop was returned in working condition.
However, within just 4 days, the same laptop completely failed and I was informed that a "Main Board issue was found", with a motherboard replacement quotation of โน20,353.
I have a simple question:
How did a laptop that was officially certified as having no hardware issue suddenly require a motherboard replacement only days later?
I have already escalated this matter via email to ASUS India leadership and senior management, along with all supporting documents and written evidence. Despite waiting for a response, I have not yet received any clarification regarding this contradiction.
As a customer who purchased this laptop in 2023 for approximately โน65,000, I do not believe it is reasonable to be asked to bear the cost of a motherboard replacement when ASUS's own written records appear inconsistent.
I request immediate intervention from ASUS India management, a technical review of the case, and a fair resolution.
All emails, service records, job sheets, and quotations have been preserved and are available for review.
RMA: INR4W50308
@ASUS
#ASUS #ASUSIndia #CustomerSupport #RightToRepair
Great Wall of China pe Indians dance kar rahe hain = Shame on you, zero civic sense.
Wahi Westerners dance kare toh = Peak energy!
Ab bolo? Apne hi logon se zyada haters kahan milega?
Indians don't need external haters, we have other Indians ๐ก