Virgin Money

Query about your account? Ask the team via @AskVirginMoney

[Virgin Money @VirginMoney]

@JonnyBoyRebel Hi Jon, I'm sorry to hear about your wife's experience. Although I appreciate she's already called the team, she will need to get in touch with us securely to discuss this further. She can reach the credit card team on 0800 011 3210. If (cont) https://t.co/2YQTOmvR2S

[Virgin Money @VirginMoney]

@woody2235554 No problem at all, we've just responded to your DM 😊 Nathan

[Virgin Money @VirginMoney]

@The_Boris7 Sorry that still isn't working - As our App team aren't currently available to check things over, could you alternatively try our Faster payment details, paying directly from your bank account instead: Sort Code: 40–64–25, Account Number: (cont) https://t.co/iYNJnIyKtD

[Virgin Money @VirginMoney]

@The_Boris7 Thanks for confirming - could you try fully closing down both Apps in the background and giving the payment another go? ^AH

[Virgin Money @VirginMoney]

@OffshoreArab Hi Malcolm, thanks for sharing your point of view. We're sorry you're still being sent mailing for an account you're no longer associated with - we totally understand your concerns. We'd certainly encourage the treasurer to make contact with us again to get this sorted. ^LB

[Virgin Money @VirginMoney]

@GavinMa31320605 Glad to hear that, thanks for keeping us in the loop! ^LB

[Virgin Money @VirginMoney]

@dajopar Thanks for confirming. We'll aim to resolve your complaint within 3 business days, following the day it’s received. If that is not possible, we’ll keep you informed until your complaint is resolved. Nathan

[Virgin Money @VirginMoney]

@Stevoinaus I'm afraid I do not have access to accounts via social media as it's not a secure platform, and I'd recommend that she gives the team another call. She can also provide her number to inform them of the call previously dropping, so if it does again, they can call her back. ^JS

[Virgin Money @VirginMoney]

@ESCleo97 As social media isn't a secure platform, I do not have access or the ability to close accounts. However, have your tried logging into our App to close it, and/or using the Live Chat in there? You can log a complaint here: https://t.co/lWyIjc0cop ^JS

[Virgin Money @VirginMoney]

@ESCleo97 I'd recommend giving them another call to see if there is an alternative to do this. ^JS

[Virgin Money @VirginMoney]

@Markjumbo73 Great, and you're very welcome. Thanks for giving that a go. Please take care, and have a lovely day. ^JS

[Virgin Money @VirginMoney]

@Markjumbo73 Could you please delete and reinstall our App fully, and try to register again? (this'll refresh the background data and should fix your issue). ^JS

[Virgin Money @VirginMoney]

@barrylancs Hi Barry, we're sorry to see that you've been having some issues. Could you please tell me more about what's happening? ^JS