VirginTrainsIsBad

[VirginTrainsIsBad @VirginTrainsBad]

@VirginTrains I've just responded back.

[VirginTrainsIsBad @VirginTrainsBad]

@VirginTrains This was the postcode that I used to make the booking. Can't really understand how it's not picking up. #datafail

[VirginTrainsIsBad @VirginTrainsBad]

@VirginTrains Virgin Trains = national embarrassment that makes the Soviet Ministry of Rails look like a model of excellence #corporatefail

[VirginTrainsIsBad @VirginTrainsBad]

@VirginTrains You don't even respond to emails after almost two months! Completely useless train service with shoddy customer service.

[VirginTrainsIsBad @VirginTrainsBad]

@VirginTrains The conductor lied and even your staff described the situation as shambolic. We arrived in London past 1am.

[VirginTrainsIsBad @VirginTrainsBad]

@VirginTrains (4) Conductor tells us about the transportation and compensation arranagements that will be in place when we arrive in London

[VirginTrainsIsBad @VirginTrainsBad]

@VirginTrains (3) Make the switch between two other trains only to stop again for one hour with no informed communication from the conductor

[VirginTrainsIsBad @VirginTrainsBad]

@VirginTrains (1). Train hits a pedestrian, (2) Conductor tells us to make a switch between two other trains to get to London, (3)...

[VirginTrainsIsBad @VirginTrainsBad]

@VirginTrains Allow me to outline the miserable experience that my girlfriend and I had on 17 May, abbreviated for Twitter...

[VirginTrainsIsBad @VirginTrainsBad]

@VirginTrains I've DMed

[VirginTrainsIsBad @VirginTrainsBad]

@VirginTrains I can't DM unless you follow me.

[VirginTrainsIsBad @VirginTrainsBad]

@VirginTrains 17 May, arrived 5hrs late, conductor lied about transport arrangements still no response to customer complaint. What a joke.