Vision Direct

#SeeMoreLife with convenient contact lens ordering and speedy delivery 👀 Use TWVIS for 10% off your 1st order.

[Vision Direct @Visiondirect_UK]

@MikeyFox Hi Mike, thanks for reaching out. We understand your frustration. While we currently handle most queries through direct message or email. Please DM us your order number and best contact details, and we’ll arrange a call-back as soon as possible. Thank you! Best wishes, Maritess. https://t.co/1OTBC1J34W

[Vision Direct @Visiondirect_UK]

@Sah_p0 @Ash1874utv Hi @Sah_p0,Thank you for contacting us,If you add the lenses in your basket you will see the estimated delivery date,We send an email if they are backorder along with the updated delivery date.If you need assistance feel free to contact https://t.co/swBSRpK4tW Wishes,Melody.

[Vision Direct @Visiondirect_UK]

@Sah_p0 @Ash1874utv Thank you for reaching out to us, Ash. For international shipping, our standard delivery timeframe is 2-10 working days as long as the item is available. If in any case the item is backorder, we will wait until the item becomes available to ship it out. Hope this helps! Marj

[Vision Direct @Visiondirect_UK]

@MuneeraSuliman Hi Rainsong, Thank you for contacting us. Sorry to hear that you haven't received this order and thank you for giving us the opportunity to help. I will be sending you direct message about this order. Best wishes, Melody.

[Vision Direct @Visiondirect_UK]

@rahaf_ee Hi Rahaf,As per request we cancelled the order and reversed the payment,the money should be back on your account within 3-5 working days.Once again,sorry for any and all frustration caused by this.If you have questions and concerns feel free to contact us. Best Wishes, Melody.

[Vision Direct @Visiondirect_UK]

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[Vision Direct @Visiondirect_UK]

@rahaf_ee Hi Rahaf,We totally understand, if you need the lenses asap we can cancel it and reversed the payment. Please let us know how would you like to proceed. Once again, we apologize for the delay. For faster assistance you can call or chat with us as well. Best Wishes, Melody.

[Vision Direct @Visiondirect_UK]

@rahaf_ee Hi Rahaf,we found that your order is currently out of stock. We already reached out to our supply chain and waiting a response from the manufacturer to get a timeline for when the products will be available,as soon as we received feedback will update you. Best wishes,Melody.

[Vision Direct @Visiondirect_UK]

@rahaf_ee Hi Rahaf, Thank you for contacting us. Sorry that the order was not delivered on the date you had expected.Kindly please let us know the order number so we can verify and locate your order. For faster assistance you can call or chat with us as well. Best wishes, Melody.

[Vision Direct @Visiondirect_UK]

@bjh1977 Hi, thank you for reaching out. We're sorry for the inconvenience that this has caused. Please send us a private message so I can help. Thank you! Best wishes, Maritess.

[Vision Direct @Visiondirect_UK]

@Amira__Mo @VeteranGamerUK Hi Amira, I'm sorry for the trouble. We would love to look into this for you. Could you please provide us with more details via this link: https://t.co/TWBnE24TWk. This will allow us to assist you faster. Thank you. Regards, Princess

[Vision Direct @Visiondirect_UK]

@Amira__Mo @VeteranGamerUK Hello Amira, apologies for any inconvenience you encountered. Can you try to refresh your page and try it again? Let us know if it'll work. Regards, Princess.

[Vision Direct @Visiondirect_UK]

@VeteranGamerUK Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced. Could you kindly reach out to us through our contact page at https://t.co/4yFyMGHHyy? We look forward to hearing from you. Best regards, Princess.

[Vision Direct @Visiondirect_UK]

@Amira__Mo @VeteranGamerUK Hi Amira, thank you for reaching out. Could you please provide us with more details via this link: https://t.co/4yFyMGH9J0. This will allow us to assist you more effectively. Looking forward to helping you resolve this issue! Best regards, Princess.

[Vision Direct @Visiondirect_UK]

@DoResearch2020 Hi Jay, thank you for reaching out, and we’re really sorry to hear about your experience. You can chat with us directly by clicking the blue bubble on our website, or you can call us at 020 7768 5000 if you need immediate assistance. Best regards, Princess.

[Vision Direct @Visiondirect_UK]

@noebah Absolutely! Feel free to send us an email at [email protected] or for faster response chat with our customer service team by visiting our website. Thank you! Regards, Princess.

[Vision Direct @Visiondirect_UK]

@Michell35066214 Hi Michell, Thank you for getting back to us! I'm very sorry about your experience on chat that the line was disconnected. This is something that we don't want our customers to experience. May we know what the concern is? Thank you! Best wishes, Maritess.