Voice Of Customer

Helping customers and businesses! Share your experiences, expectations, preferences, and feedback.

[Voice Of Customer @VoiceOfCustPK]

This message has been sent in by our member, Shahab Abbasy, from Rawalpindi.

🚨 SCAM ALERT: iPhone 16 Pro Max Scam in Rawalpindi!

I listed my iPhone 16 Pro Max for sale, and a person contacted me on WhatsApp, introducing himself as Dr. Shahzad. He asked me to meet him at Hanif Medical Complex, claiming he was busy in the OT.

Trusting his profession, I went to the hospital. He asked me to reset my phone, then took it upstairs on the pretext of completing some paperwork. While filling out the details, I became suspicious and went looking for him, but he had disappeared with my iPhone without making any payment.

When I informed the hospital’s HR, instead of helping me, they treated me rudely and had security escort me out.

Can anyone help me recover my phone? Please comment below. If anyone has experienced a similar scam, please let me know.

[Voice Of Customer @VoiceOfCustPK]

BREAKING: Prime Suspect in Laiba Fraud Case Perishes in Police Encounter

Muhammad Nauman, the prime suspect accused of defrauding gold medallist student Laiba Ijaz of millions in a fake US scholarship and visa scheme, has been gunned down in an alleged police encounter in Islamabad.

Police say armed men attempted to free Nauman while he was being taken for evidence recovery, and he was struck by their gunfire.

His death marks a dramatic turn in a case that shocked Pakistan — but crucial questions remain: Who else was involved, and will Laiba’s family ever get full justice?

[Voice Of Customer @VoiceOfCustPK]

This feedback has been sent in by our member, Alina Tariq, from Lahore.

A SERIOUS QUALITY CONCERN REGARDING OLPER’S CHOCOLATE MILK!

Yesterday, I did my monthly grocery shopping, as I usually buy everything in bulk as a working mother. Being a regular consumer of Olper’s, a brand I trusted, I purchased chocolate milk carton for my two young sons, aged 4 and 5, to take to school.

LUCKILY This morning, my elder son had an event in his school and we were with him. When he took the first sip and immediately complained about the taste. I tasted it, I was horrified to find that the milk had thickened into a curd-like texture, with visible clots and an unusual consistency and smell.

I panicked, as my younger son is too little to understand or communicate such concerns properly. My husband and I rushed to his campus, and Alhamdulillah, we reached just in time during his break. He had only taken a sip, and the milk had the same curd-like texture.

Alhamdulillah, both my children were safe. I cannot thank Allah enough for protecting them. But as a mother, I cannot stop thinking about what could have happened if they had consumed the entire cartons.

A few important facts:

1. The carton was freshly opened this morning and it wasn’t event expired.

2. I refrigerated them immediately after bringing the groceries home last night.

3. Both cartons had visible milk clots and a curd-like texture.

4. The consistency and smell were clearly abnormal.

5. I have highlighted the DISTRIBUTOR COMPANY as well in one of the pictures.

My question to OLPERS is simple: How can this happen with a product meant for children? How can consumers trust the quality and safety of a brand when something like this happens?

We parents purchase these products believing they are safe for our children. This is not just about money; it is about our children's health and safety.

I urge Olper's Olper's quality assurance team to investigate this matter seriously and provide a proper explanation. No parent should have to experience this kind of panic over a product they trusted.

[Voice Of Customer @VoiceOfCustPK]

This message has been sent in by our member, Hamza Mushtaq, from Rawalpindi.

Today, at Ali Khan Autos, Waris Khan, Rawalpindi, approximately 20 people attacked us when we demanded the return of our scooty after what we believe was a deliberate delay. The confrontation began with a shove, followed by a physical attack on us.

My nose was broken, and my brother suffered an injury to his eye. My father was also injured. We have medical documentation from Benazir Bhutto Hospital, Rawalpindi, and photographs of our injuries.

We demand immediate police intervention, a fair investigation, registration of an FIR, and legal action against those responsible. No one is above the law, and no citizen should face violence for demanding the return of their property.

We urge senior police officials to take immediate notice and ensure our family's safety and justice.

Please share this post to bring attention to our case.

📍 Ali Khan Autos, Waris Khan, Rawalpindi
📅 20 October 2026

[Voice Of Customer @VoiceOfCustPK]

This message has been sent in by a member from Lahore.

⚠️ CUSTOMER ALERT: MOBILE PLANET, HAFEEZ CENTRE LAHORE

I had been buying phones from Mobile Planet, Hafeez Centre for almost three years, largely because of their repeated claims that their devices are 100% authentic, unopened and unrepaired. My latest experience, however, completely shattered that trust.

I went to exchange my iPhone 14 Pro Max for an iPhone 15 Pro Max. Mobile Planet valued my phone at Rs. 180,000, and I paid an additional Rs. 115,000. Before buying, I specifically told them I wanted a phone that had never been opened or repaired, and I was verbally assured accordingly.

After reaching home, I decided to have the phone checked independently.

The technician’s response shocked me: according to him, the phone had been opened multiple times.

I then visited another 2–3 mobile repair shops, and according to them, the phone had indeed been opened.

I immediately returned to Mobile Planet. Despite their public claims about taking back opened or repaired phones, I was told to check my invoice. To my surprise, the guarantee that the phone was “unopened and unrepaired” had not been mentioned on the bill.

After around 30 minutes of arguments, they eventually agreed to take the phone back — but deducted another Rs. 5,000.

I accepted the loss just to close the matter.

My advice to mobile buyers: Never rely solely on verbal assurances, videos or reputation. Get expensive used phones independently inspected before paying, and if a seller promises that a device is unopened or unrepaired, get it written clearly on the invoice.

Sharing my personal experience so others can make a more informed decision.

[Voice Of Customer @VoiceOfCustPK]

This message has been sent in by our member, Tooba Saqib, from Karachi.

I bought a jar of kitcy chocolate spread which was sealed. While having it we found a metal spring inside.

I claimed at the company's number but the customer care person refused saying it isn't possible.

Kindly beware. It was my first and worst experience.

[Voice Of Customer @VoiceOfCustPK]

This feedback has been sent in by our member, Alina Tariq, from Lahore.

A SERIOUS QUALITY CONCERN REGARDING OLPER’S CHOCOLATE MILK!

Yesterday, I did my monthly grocery shopping, as I usually buy everything in bulk as a working mother. Being a regular consumer of Olper’s, a brand I trusted, I purchased chocolate milk carton for my two young sons, aged 4 and 5, to take to school.

LUCKILY This morning, my elder son had an event in his school and we were with him. When he took the first sip and immediately complained about the taste. I tasted it, I was horrified to find that the milk had thickened into a curd-like texture, with visible clots and an unusual consistency and smell.

I panicked, as my younger son is too little to understand or communicate such concerns properly. My husband and I rushed to his campus, and Alhamdulillah, we reached just in time during his break. He had only taken a sip, and the milk had the same curd-like texture.

Alhamdulillah, both my children were safe. I cannot thank Allah enough for protecting them. But as a mother, I cannot stop thinking about what could have happened if they had consumed the entire cartons.

A few important facts:

1. The carton was freshly opened this morning and it wasn’t event expired.

2. I refrigerated them immediately after bringing the groceries home last night.

3. Both cartons had visible milk clots and a curd-like texture.

4. The consistency and smell were clearly abnormal.

5. I have highlighted the DISTRIBUTOR COMPANY as well in one of the pictures.

My question to OLPERS is simple: How can this happen with a product meant for children? How can consumers trust the quality and safety of a brand when something like this happens?

We parents purchase these products believing they are safe for our children. This is not just about money; it is about our children's health and safety.

I urge Olper's Olper's quality assurance team to investigate this matter seriously and provide a proper explanation. No parent should have to experience this kind of panic over a product they trusted.

[Voice Of Customer @VoiceOfCustPK]

This message has been sent in by our member, Abid Zaffar, from Lahore.

I want to share an unpleasant experience I had at IDC Pharmacy, opposite Jinnah Hospital.

I urgently needed to use the restroom, so I politely asked the staff if I could use theirs. Unfortunately, they refused, saying that the washroom was not available for outsiders.

What made the experience even more disappointing was that, within the very same minute, a woman came in and asked to use the washroom, and the staff allowed her to do so.

I completely understand that a private establishment may have its own policies, but shouldn’t the same rules apply to everyone? If outsiders are not allowed to use the washroom, why was an exception made for one person but not for another?

Sometimes, a little kindness and equal treatment can make a huge difference, especially when someone is dealing with an urgent situation.

I’m sharing this experience to ask a simple question: Was this fair treatment, or was I wrong to expect the same courtesy?

[Voice Of Customer @VoiceOfCustPK]

This message has been sent in by our member, Muhammad Akhtar Iqbal, from Narowal.

HBL – Pensioner’s Account Blocked for One Month Despite Dispute Withdrawal.

My HBL account (Branch: Sialkot Circular Road – 0969) was blocked on 16 September 2026 due to a dispute allegation.

I contacted the person who lodged the complaint, and he admitted that it was a mistake. He immediately withdrew his application and provided me with an NOC and Clearance Letter.

As per HBL’s requirements, I submitted all the requested documents on 24 September 2026, including:

- E-Stamp
- NOC
- Clearance Letter
- Other party’s CNIC
- My own application and CNIC

I was told that I would receive a response within eight days. However, as of 16 October 2026, one full month has passed and there is still no resolution.

I have not even been provided with a proper complaint number. Instead, I am now being told to wait for another two months.

This is a chain dispute, and UBL resolved a similar complaint involving my colleague within just three days, while I am still waiting.

I am a pensioner, and this account is my only source of income. I am currently facing a severe financial crisis because I cannot access my funds. Unfortunately, neither the HBL helpline nor the branch is providing any meaningful assistance.

I have already submitted complaints through calls, the website, email, and other social media platforms, yet no concerned authority has taken notice of my case. I have also tried contacting the branch managers in Sialkot, but there has still been no response.

Is this how HBL treats its senior citizen customers?

I urgently request HBL management and the State Bank of Pakistan (SBP) to intervene and have my account restored without further delay.

[Voice Of Customer @VoiceOfCustPK]

PIA RECOVERS RS. 5 MILLION FROM EMPLOYEE FRAUD - STILL NO ACCOUNTABILITY.

PIA has reportedly recovered more than Rs. 5 million from over 20 employees accused of pocketing additional fees collected from passengers for premium, extra-legroom and bulkhead seats.

According to an internal audit, passengers were charged the extra amount, while records were allegedly manipulated to show those seats as standard — allowing the money to be diverted instead of reaching the airline.

PIA has now recovered Rs. 5,060,269 through salary deductions.

But here is the real issue:

If the fraud has been identified, the amount recovered and the employees involved established — why are they reportedly still serving in their positions?

Recovering the money is not accountability.

Accountability means disciplinary action, transparency and consequences strong enough to ensure that passengers are never treated as an easy source of illicit income again.

For an airline trying to rebuild public trust, this sends the wrong message.

When employee fraud is uncovered, recovery should be the beginning of accountability — not the end of it.

#PIA #Accountability #ConsumerRights #Pakistan #VoiceOfCustomer

[Voice Of Customer @VoiceOfCustPK]

This message has been sent in by our member, Muneeb Salman, from Karachi.

Leopards Courier Service (Pvt.) Ltd.

TRACKING ID: ID0582818802

I had a laptop shipped from Islamabad to Karachi on 14 October 2026. It was packed in multiple layers of bubble wrap and then encased in two separate boxes, with a third separate box for the charger to prevent the charger from coming into contact with the laptop.

I insured the laptop for PKR 50,000. I also had both an “INSURED” and a “FRAGILE” sticker placed prominently on the outermost box.

I received the parcel on Saturday, 17 October, at approximately 7:00 PM. The box looked as though it had been through a war zone. It had multiple large holes on both sides, almost as if a dog had gouged through the cardboard.

The moment I saw the condition of the box, I feared the worst and immediately recorded an unboxing video as evidence.

Despite the extensive packaging, Leopards somehow managed to:

1. Damage the 2K 165Hz, fully colour-accurate display panel.
2. Bend the metal top lid of the laptop.
3. Bend the metal palm rest and housing of the laptop.
4. Break the laptop bezel in four separate places.
5. Break the plastic bottom cover of the laptop, leaving visible see-through cracks.

I contacted Leopards on Saturday and was instructed to email all details of my complaint, along with supporting evidence, to their customer service email address. I was told that I would be “promptly contacted.”

Monday has now ended.

I have not received an email.

I have not received a complaint number or claim number.

I have not received a phone call.

Leopards also appears to have no proper messaging channel through which I can follow up on the complaint. There is no app or accessible customer support platform where I can track my complaint, communicate with an agent, or seek assistance regarding the insurance claim.

For a parcel that was clearly marked FRAGILE, was insured, and was packed with extraordinary care, the condition in which it was delivered is completely unacceptable.

[Voice Of Customer @VoiceOfCustPK]

This message has been sent in by our member, Imran Patel, from Islamabad.

I RESCUED AN INJURED KITTEN — THEN CAME THE RS. 10,000 DEMAND

Today, on a busy road in Islamabad, I saw a tiny kitten crawling helplessly between speeding cars and motorcycles.

She appeared to have been hit by a vehicle. She was conscious, but could barely walk and seemed to have suffered a serious injury.

I couldn’t drive away knowing she might be crushed by the next car.

I picked her up, placed her in my vehicle, and started looking for a veterinary clinic. Since I was near F-7, I contacted Pets and Vets Pawcare, explained the situation, and was asked to bring her in.

At the clinic, I was first told to purchase an injection from a nearby medical store. I agreed immediately.

Then I was asked to deposit Rs. 10,000 upfront for further treatment, including an X-ray and other procedures.

To be clear: I was not asking for free treatment.

Veterinary clinics have expenses. Medicines cost money. Doctors deserve to be paid. I was willing to contribute towards the kitten’s treatment.

But what left me disappointed was how quickly an act of rescue began to feel like a financial transaction.

When someone brings in a badly injured stray animal simply because they could not leave it to die on the road, shouldn’t compassion and emergency care come first?

Not every rescuer is wealthy.

Sometimes an ordinary person stops their car, risks their safety, picks up an injured animal, and spends from their own pocket simply because their conscience will not let them walk away.

If such people are immediately confronted with substantial upfront costs, how many will think twice the next time they see an injured animal?

That kitten needed treatment. She needed urgency. She needed mercy.

We understand that businesses need to survive.

But if compassion disappears the moment money enters the conversation, we need to ask ourselves:

WHERE IS HUMANITY HEADING?

[Voice Of Customer @VoiceOfCustPK]

This disturbing CCTV footage from Multan shows a 15-year-old child chased down and crushed by a car.

The men involved claimed that he was their house-help who had run away days earlier. After being hit, he was dragged onto the pavement, and the perpetrators fled the scene.

This is not “reckless driving” - the vehicle was deliberately used as a weapon. This is a child’s life - and the case must be investigated and prosecuted with the seriousness it deserves.

No influence. No compromise. No escape from accountability.

[Voice Of Customer @VoiceOfCustPK]

This feedback has been sent in by our member, Rohina Shabbir Awan, highlighting the quality of shoes being provided by Almas.

[Voice Of Customer @VoiceOfCustPK]

⚡ RS. 498 BILLION UNPAID TO IPP's — WILL CONSUMERS BE FORCED TO PAY FOR THIS TOO?

Pakistan’s power sector has another massive financial problem on its hands.

Chinese power projects established under CPEC are reportedly waiting for Rs. 498 billion in unpaid dues from CPPA-G.

That is nearly half a trillion rupees.

Now the real question is simple:

Who will eventually pay this bill?

Pakistani consumers are already being crushed under expensive electricity, taxes, surcharges, fuel adjustments and repeated tariff increases.

If these outstanding liabilities eventually translate into higher tariffs, additional surcharges or another financial burden on electricity users, it would mean ordinary Pakistanis are once again being asked to pay for problems they did not create.

The public deserves complete transparency.

How did Rs. 498 billion remain unpaid? Who is responsible? And most importantly — will this cost eventually be passed on to millions of electricity consumers?

Because whenever Pakistan’s power sector runs into billions in losses and liabilities, consumers have every reason to worry about one thing:

Is another increase in our electricity bills coming?

#VoiceOfCustomer #ElectricityBills #CPEC #CPPA #NEPRA #PowerSector #ConsumerRights #Pakistan

[Voice Of Customer @VoiceOfCustPK]

This message has been sent in by our member, Muhammad Ashhad Sheikh, from Karachi.

Extremely Disappointing Experience with Hyundai Pakistan (Shahrah-e-Faisal) False Commitments and Unacceptable Delays

Hyundai takes full payment for vehicles but fails to deliver them even after nearly 3 months. In August 2026, I was clearly assured that my car would be arranged for delivery in September if I paid the full amount of PKR 6,674,880. I trusted that commitment and made the payment, but October is almost over, and I still have no confirmed delivery date.

What makes this worse is the representative’s behaviour. Before receiving the payment, they were responsive and reassuring. Afterward, my calls have gone unanswered, and my messages have largely been ignored. This is extremely unprofessional and shows a serious lack of accountability. Customers should not have to chase a company for updates on a vehicle they have already paid for in full.

Customers deserve honesty, transparency, and timely delivery, not false assurances and endless frustration. Hyundai needs to take responsibility for its commitments and improve its customer service.

Think twice before booking a vehicle unless you are prepared for potentially long delays and a frustrating customer service experience. Hyundai seriously needs to improve its delivery process and take responsibility for the commitments it makes to its customers.

[Voice Of Customer @VoiceOfCustPK]

This message has been sent in by our member, Asghar Hussain, from Karachi.

Worst experience with SSGC!

I went to the SSGC Customer Facilitation Center at Ghani Chowrangi to lodge a complaint about a gas leak from the main line.

It has been almost four hours, and I am still waiting for my turn. First, they made us wait outside for almost two hours in this scorching heat.

When I finally managed to get inside, I was shocked to see that the main office, which serves three zones — Hub, Orangi, and Baldia — has only two service counters operational.

It was extremely disappointing to see elderly men and women left waiting in this unbearable heat while the staff was sitting comfortably inside.

This issue needs to be addressed immediately. SSGC should increase its staff and the number of service counters so that people, especially elderly men and women, do not have to wait for hours just to lodge a complaint.

P.S. The SSGC helpline is good for nothing. I have been calling them for the past three days, asking them to send a team for an inspection because the leakage is from the main line and could be extremely dangerous. Every single time I call, I am told, “We are dispatching the team,” yet no one has shown up.

[Voice Of Customer @VoiceOfCustPK]

🔥 LPG UP RS. 100/KG IN A WEEKEND — AND WINTER HASN’T EVEN STARTED!

Pakistan's LPG consumers are facing another price shock.

Industry representatives say LPG prices surged by around Rs. 100 per kg over the weekend, as supply disruptions and problems with imports put pressure on the market.

The situation was already alarming.

An 11.8kg domestic LPG cylinder officially priced at around Rs. 3,296 has reportedly been selling for around Rs. 5,000 in parts of the country.

Now, industry stakeholders say more than 4,500 tonnes of LPG are stranded on the Iranian side of the border, further tightening supplies.

And here's the worrying part: winter demand hasn't even peaked yet.

For millions of households without reliable piped gas, LPG isn't a luxury. It's how families cook food and heat their homes.

The government has already taken notice of alleged hoarding and artificial shortages—but consumers need enforcement on the ground.

How much are you paying for an LPG cylinder today? Mention your city and price below.

[Voice Of Customer @VoiceOfCustPK]

IMAGINE YOUR PHONE SUDDENLY GOES DEAD — AND SOMEONE STARTS EMPTYING YOUR BANK ACCOUNT.

That is reportedly what happened to MNA Farhan Chishti.

After landing at Islamabad Airport, his phone stopped working.

No calls. No messages. No network.

At first, it looked like an ordinary connectivity issue.

It wasn’t.

A duplicate SIM had allegedly been issued against his number in Karachi without his knowledge.

And while his real SIM sat useless in his phone, someone else allegedly took control of his mobile identity.

The fraudsters reportedly used the number to activate online banking, increase transaction limits and transfer Rs1.5 million from his account.

Then more cases surfaced.

MNA Shaharyar Mahar reportedly lost Rs2 million.

Karachi businessman Sunny Kumar allegedly lost a staggering Rs8.5 million after a duplicate SIM was issued in his name.

His case reportedly exposed an even deeper problem: a bank employee was accused of accessing customer accounts and sharing confidential information.

Around 30 accounts were reportedly accessed, with suspected fraud reaching approximately Rs25 million.

The PTA later fined the cellular operator Rs77.8 million in each of two investigated cases involving unauthorised SIM issuance.

This is bigger than one victim.

Today, your mobile number is connected to your bank accounts, OTPs, wallets and digital identity.

If someone can steal your SIM, they may be able to steal far more than your phone number.

A dead SIM should never be ignored.

It could be the first warning that someone else has taken control.

[Voice Of Customer @VoiceOfCustPK]

This feedback has been sent in by our member, Farukh Rizvi.

I want to share my bitter experience of purchasing a gas geyser online from National Electric Co., as per the address and contact number shared.

My wife confirmed an order for a 55-gallon gas geyser. She was told that there was a special feature of an automatic On/Off switch available for an additional payment of Rs. 2,500. She agreed to pay the extra amount for this facility.

She was also asked to pay Rs. 2,500 as home delivery charges, even though the company claimed to offer free delivery in its advertisement. When she questioned this additional charge, she was told that free delivery was only available within 5 km of their warehouse.

The next day, the geyser was delivered at around 3:00 PM. Since there was no gas supply at the time, we were unable to check whether it was functioning properly.

After installation, I checked the geyser and found that the automatic switch was not working. The temperature gauge was also faulty. It remained completely still and did not show any change in temperature.

The next morning, I called the person who had received our order and informed him about these faults. He told me that the temperature gauge was "not important." I insisted that it was an important safety feature and should be checked. He replied that as long as the geyser was working and the thermostat was functioning, that was enough.

He refused to send a mechanic to inspect the geyser. When I insisted, he misbehaved with me and, in a very harsh and disrespectful tone, shouted:

"Tum nay 45,000 mein National ki factory khareed li hai kya? Hum kuch nahin kar saktay."

He then disconnected the call.

In my experience, they are not the original or genuine manufacturers they appear to be. They showed absolutely no regard for the customer and provided extremely poor customer service.

Customers should also be cautious about their claims. We were verbally assured that the geyser had a 12-gauge tank, but the sticker on the outer cover clearly states 14 gauge. On top of that, the automatic switch for which we paid extra is not working.

Please be aware of such misleading claims, questionable quality assurance.