@virginmedia That is the number we called, 2 hours being passed from person to person and put on hold then cut off. Complete waste of time. My Husband has said he can do 12pm Monday for a Web chat.
When you spend over 2 hours on the phone trying to report fraudulent activity on your account to @virginmedia. Let's hope in the morning we can get through to someone who sorts this instead of bring passed from pillar to post.
@virginmedia We work full time so this isn't an ideal time. Not very impressed with the Customer Service at all. Reporting fraudulent activity and no one looking at acting promptly disgraceful. How do I get to speak to someone on a higher authority?
@virginmedia No when my husband spoke to someone they said it had been actioned on the chat. I don't trust it. We don't use that as a means of communication. Someone has done this internally. We called as soon as we had email. I want to speak to someone higher.
@virginmedia Please private message me. We need to speak to someone as our package has been changed without our consent. This is fraud. Lowered our Internet speed but changed TV to top package which we do not want or would use.