@motel6 recent stay at your one of your Sacramento locations…very bad customer service from a rude employee.
And for her to say “always you people causing problems” was way out of line when she was trying to overcharge me.
When you f%ck up and you know it, just apologize. Allow yourself to be human in that moment. Don’t make lame excuses. To me it’s not the mistake you make, but it’s whether or not you are willing to take responsibility for that decision.