Mary Putman

[Mary Putman @Vve]

NPS often doesn't correlate with CX improvements but mirrors general society sentiment instead. Asking questions that focus on the customer and not the company is critical to getting valuable feedback.

#cxstrategy, #experience

[Mary Putman @Vve]

Asking customers about how you delivered against their most important commodity time is critical for businesses. Instead, we ask about us (how likely are you to recommend us). Great article on measuring for time well spent: https://t.co/YSlaIePX0K
#cxstrategy

[Sandra Woods, CIPP/C; she/her @SandraWoodsMtl]

Great piece in @statnews, on recent #ChronicPain research by Luda Diatchenko, @JeffreyMogil, et al⤵️
How "an initial bout of acute #pain can develop into a chronic and debilitating condition" = Not inflammation?⁉️
Just in time for #CanadianPain22 🗞
https://t.co/yedR2cePlL

[Mary Putman @Vve]

@janoldenburg @Ryan_Jeffers8 Yes inquiring minds want to know!

[Mary Putman @Vve]

@jowyang I think we are, but in a Rollercoaster, bumpy way - like a two step.

[Mary Putman @Vve]

I have had the honor of conducting a monitor of meaningful experiences over the past year. A year that has been a defining moment for so many people. https://t.co/16lTnsoXYI

#CX #consumerresearch

[Mary Putman @Vve]

@janoldenburg Jan you are definitely not alone! I get a little giddy thinking about eating out with friends again. Also couldn't believe how much get back to normal came up in our MX monitor this month!

[Mary Putman @Vve]

Check out my latest article: Empowering or Powerless? https://t.co/YNOSne1sxC via @LinkedIn

[Mary Putman @Vve]

Great article from Mike McShea on productivity. Really appreciate the book summaries!
#systemsthinking #innovation #digitalhealth #designthinking #productivityhacks

[Stone Mantel @gostonemantel]

Mike McShea shares ethnographic research conducted by our Digital Healthcare Collaborative that includes tips and tools for designing life systems to improve productivity.

https://t.co/gsvzqFdOft

#systemsthinking #innovation #digitalhealth #designthinking #productivityhacks

[Mary Putman @Vve]

Check out my latest article: Two Key Elements of Meaningful Experiences https://t.co/SrRCyiaRbi via @LinkedIn

[Mary Putman @Vve]

@amybphd Depends on if they are younger or older teens and what they love. There are so many great books now for all types of ages and interests.

[Mary Putman @Vve]

Great story on how little things can make a big difference in customer experience #CX

[Stone Mantel @gostonemantel]

Bryan Searing, customer experience researcher, strategist, and consultant at Stone Mantel, shares an insightful article about a simple tool to transform your customer experience.
https://t.co/K0EGhzLR5M

#cxstrategy #cxinsight #customerexperience #cxtrends #jobstobedone #jtbd #cx

[Stone Mantel @gostonemantel]

Are you really innovating around your customers’ needs? https://t.co/JPBESKal2V
We can help you find and design meaningful experiences that will deepen relationships with existing customers and attract new customers. #customerexperience #innovation #insights #cxstrategy #cx

[Mary Putman @Vve]

@bluegreentweets We loved it! There was a huge rainstorm and we felt safe, cozy and in awe inside the yurt.

[Joe Pine @joepine]

Do join us!

[Stone Mantel @gostonemantel]

Help your team understand the Jobs to Be Done Framework for customer experience design using this great example. It's not about demographics. It's about situations. #customerexperience #cx #cxdesign #CXstrategy #customerinsights #innovation #jobstobedone https://t.co/af2YQpQqzt

[Stone Mantel @gostonemantel]

Mary Putman, Lead Digital Strategist for Stone Mantel shares reflections from our recent panel on what will make experiences meaningful now and moving forward.
https://t.co/epqJ1vW4Ud
#innovation #experienceeconomy #thoughtleadership
@joepine @PaulBulencea

[Mary Putman @Vve]

When the tractor's hydro line bursts in the middle of digging a trench in the driveway...shovels for the win!

[Mary Putman @Vve]

@jowyang Our main street is doing trunk or treat. We are doing a pirates hoard trunk. Outdoors and easy to social distance.

[Stone Mantel @gostonemantel]

We saw a few years ago as digital tools became pervasive that loyalty was moving from identity to performance loyalty. COVID is accelerating this trend. What brands do you feel are best at helping people meet their goals? https://t.co/ONznLSBcxT
#CX #Loyalty #digitalmarketing