Will Mason

I build amazing things... UX Technical Lead @twilio. Co-Founder @vibedotme. Entrepreneur, Code Ninja, Climber, Husband & awesome dude.

[Will Mason @WHMason]

.@plex What is the point of self-hosting if I cannot access my instance when you go down (twice in a week).

[Will Mason @WHMason]

@plex what is the point of self-hosting, if your outages take out my local instance?

[Will Mason @WHMason]

@benzi Soon?

[Will Mason @WHMason]

.@VZWSupport you have disconnected my 74 y/o mother's phone (while trying to activate a new phone), and now will not pick up. This is an EXTREME safety risk. How do I talk to a live person?

[Will Mason @WHMason]

Contacted @apple about swapping LG monitors (one unopened, one used for < 24hrs) for more $$$ Apple ones announced yesterday. They said no, its over 30 days (received late Jan). Super bummed. Customer service matters...

[Will Mason @WHMason]

@FedExHelp Done

[Will Mason @WHMason]

@fedex no one is answering at the US customer number number. What is going on? My freight was supposed to be available for pickup today. Looks to be at facility, but delivery date unavailable.

[Will Mason @WHMason]

Look what my wife had me doing on my day off. #happywifehappylife #realtorlife #eastbayrealestate #oaklandrealestate @ Oakland, California https://t.co/pCOfGMjhe5

[Will Mason @WHMason]

No shit

[Jim Vournakis @vournakis1]

@WHMason @comcastcares @Xfinity @PGE4Me This is Comcast Does NOT CARE hard at work to bs you. It’s their job so don’t take it personally.

[Will Mason @WHMason]

@comcastcares I did

[Will Mason @WHMason]

.@ComcastCares @Xfinity down again despite the assurance from your CSR that you could handle another @PGE4Me outage. You take out vital communication lines w/o warning. What are you doing to prevent this from happening in the future. My network is up, why isn’t yours? #tryharder

[Will Mason @WHMason]

@comcastcares The power is out due to fire danger and you folks cutting communication lines puts us at higher risk. We cannot get the timely alerts that could mean the difference between life and death. Please act like you folks take this seriously. #tryharder

[Will Mason @WHMason]

@comcastcares Still no answer? We are all waiting. Thousands of people want to know why you are still dependent on @PGE4Me. We know they aren’t reliable, but they at least warn us about outages.

[Will Mason @WHMason]

@comcastcares Unless you need PII, I think this conversation should be public. Your customers deserve to hear why they have been let down again.

[Will Mason @WHMason]

@comcastcares Sure

[Will Mason @WHMason]

@Xfinity Your CSR was positive that you folks had made the necessary improvements to not have an outage with this @PGE4Me PSPS event. Buuuut my services are down. Why is this not fixed? Communications & information are more important than power. This is negligent.

[Will Mason @WHMason]

@Xfinity Still waiting for a real answer

[Will Mason @WHMason]

.@PGE4Me takes out power at 10:57pm last night. Wake up to @xfinity down. WTF? Be fucking prepared...I am. @comcast garbage. @PGE4Me garbage.

[Will Mason @WHMason]

@Xfinity No answer? Try harder! Try harder to keep your network up. Try harder to give your customers real information. Try harder to warn us. Try harder

[Will Mason @WHMason]

@Xfinity That doesn’t really answer all of my questions. You folks should have prepared or told us otherwise. Even @pge4me notified us.