WP Engine Support

Award-winning support from @WPEngine. We're dedicated to helping you win online.

[WP Engine Support @WPESupport]

@RamiAbouDaher1 My apologies for the frustration! One of our senior techs took a look into your ticket yesterday, are you able to check out their response? In the meantime I also I escalated your tickets to our management team to look into as soon as possible.

[WP Engine Support @WPESupport]

@mygoodprofiles @wpengine My apologies for the frustration! Are you able to DM me your account name? I can help escalate this for you.

[WP Engine Support @WPESupport]

@baldarab Apologies for the delayed response! We had an issue that may have been the cause of this: https://t.co/zxX1MSanTt
Are you still having trouble with your sites?

[WP Engine Support @WPESupport]

@EricMann Sorry for the trouble, Eric! Are you able to DM me your email address and account name or site URL? I can take a look into this for you.

[WP Engine Support @WPESupport]

@Smith_CourtneyM Apologies for the frustration! Are you able to send me a DM with your account name? I can help escalate this for you.

[WP Engine Support @WPESupport]

@TechRemarker Glad to hear everything is resolved! Please don't hesitate to reach out if you run into issues again!

[WP Engine Support @WPESupport]

@mistersterling Hi! There was some server maintenance this morning: https://t.co/0cJ8chJNDG

Are you still having issues with your sites?

[WP Engine Support @WPESupport]

@christinahills Apologies for the trouble, Christina! Our team is looking into this issue at the moment. Please keep an eye on our status page for updates: https://t.co/7eTrqfOnWR

[WP Engine Support @WPESupport]

@isoosi My apologies for the frustration, Carlos! We escalated your concerns to our team last week and attempted to reach out to you via ticket. Are you able to respond to that ticket, or send us more information via DM?

[WP Engine Support @WPESupport]

@SueBonzell Hi, Sue! Are you able to send me a DM with your ticket number? I can help look into this for you. ^EZ

[WP Engine Support @WPESupport]

@isvictoriousss Apologies for the trouble, Victor! I passed this along to our team to look into as soon as possible.

[WP Engine Support @WPESupport]

@nicktorrrres My apologies for the inconvenience, Nick! Our team is working on this currently! Please keep an eye on our status page for info: https://t.co/0cDqqwzz5Y

[WP Engine Support @WPESupport]

@MarketingModo My apologies for the frustration! Are you able to send me a DM with your account name? I can escalate your issue to our team to look into ASAP.

[WP Engine Support @WPESupport]

@SolaBarba Apologies for the inconvenience this morning! We had some issues with the portal but they have since been resolved: https://t.co/Skv4C1nGi0

Please let us know if you're still having trouble!

[WP Engine Support @WPESupport]

@Tawheed Sorry for the trouble here! I passed this on to our team and they identified a bug here. We're working on a fix now to prevent this from happening again!

[WP Engine Support @WPESupport]

@jasonhuhx Sorry for the trouble, Jason! I'll let our team know about this asap.

[WP Engine Support @WPESupport]

@AlexStandiford Sorry for the frustration, Alex! We'd like to help troubleshoot this! There may have been a connection issue with chat or your browser. Were you ever able to see our messages or were you stuck with a "connecting" message?

[WP Engine Support @WPESupport]

@renebakx Hi! Is there a specific version you need? We recently added PHP 8.4 which is available in our User Portal but might not reflect in all of our documentation yet. We also have other PHP versions available for testing with @localwp.

[WP Engine Support @WPESupport]

@sharonschweitz My apologies for the trouble, Sharon! Are you able to DM me your account name and any open tickets to reference?