The technician was there for about an hour and told me that he couldn’t fix the issue and that the construction contractor would be sent out and services would be restored within 24 hours.
So I called again, spent 40 minutes being transferred, but finally got annoyed enough and just hung up. Then I called again, spent another 15 minutes on hold and the other 15 explaining the issue for a second time. They finally agreed to send a technician the next day.