Arto Wallin

Systems thinking strategist, economist and researcher @VTTFinland. Interested in how science helps to solve wicked problems

[Sebastian Siemiatkowski @klarnaseb]

This is a breakthrough in practical application of AI!

Klarnas AI assistant, powered by @OpenAI, has in its first 4 weeks handled 2.3 m customer service chats and the data and insights are staggering:

- Handles 2/3 rd of our customer service enquires
- On par with humans on customer satisfaction
- Higher accuracy leading to a 25% reduction in repeat inquiries
- Customer resolves their errands in 2 min vs 11 min
- Live 24/7 in over 23 markets, communicating in over 35 languages

It performs the equivalent job of 700 full time agents... read more about this below.

So while we are happy about the results for our customers, our employees who have developed it and our shareholders, it raises the topic of the implications it will have for society.

In our case, customer service has been handled by on average 3000 full time agents employed by our customer service / outsourcing partners. Those partners employ 200 000 people, so in the short term this will only mean that those agents will work for other customers of those partners.

But in the longer term, as more companies adopt these technologies, we believe society needs to consider the impact. While it may be a positive impact for society as a whole, we need to consider the implications for the individuals affected.

We decided to share these statistics to raise the awareness and encourage a proactive approach to the topic of AI. For decision makers worldwide to recognise this is not just "in the future", this is happening right now.

More in our press release
https://t.co/vLL05BvbNT

[Tiina Apilo @TiinaApilo]

We are experts @VTTFinland in both researching foresight and exploring the future🙂
We help companies identify potential opportunities and threats and turn them into business opportunities💎
#StrategicForesight #vttbeyondtheobvious #VTTForesight
https://t.co/rm8XqAGGHd

[Pauli Komonen @paulikomonen]

What are the most used #foresight methods in 11 leading Finnish industrial companies? 40 people, mostly executives and managers, answered our survey and took part in interviews. Long-range planning (e.g. road-mapping), environmental scanning and scenarios are the Top 3.

[VTT @VTTFinland]

Välttääksemme elinympäristöämme pysyvästi muuttavat keikahduspisteet meidän on katsottava kauas tulevaisuuteen. Millaisen maailman haluamme 80 vuoden päähän ja mitä pitää tehdä jo nyt? 🌍💫

Ylpeänä esitämme: #VTT80 -visiopaperi https://t.co/nBwyK3yLeE

[Arto Wallin @WallinArto]

@ostanasuntoja @MiikaVuorensola Totta. Markkinoilta poistuu joukko sijoittajia, joiden sijoitusstrategia on pohjannut siihen että pankki lainoittaa kassavirtapos kohteita. Yleinen epävarmuus hiljentää muutenkin kauppaa. Asuntorakent määrät tulevat tippumaan,mut tippuuko hinnat ennen tarjonnan sopeutumis

[Vala Afshar @ValaAfshar]

Predicting the future is hard work. In 1983, most people were betting that the home computer was a passing fad.

MIT Professor Michael Dertouzos was on NBC’s Today Show, trying to convince people that the home computer is here to stay in 1983.

[Matti Pihlajamaa @mattipihlaj]

Check out an open researcher position in @Arash_Hajikhani's team! #Quantitative #innovation studies, a permanent contract and brilliant colleagues.
@AcademicJobs
https://t.co/kxil1uSCBE

[Arto Wallin @WallinArto]

@MiikaVuorensola Saako talonyhtiöt 1kk euriboriin sidottuja lainoja? Yksityisenä ei tahdo jostain syystä saada edes 3kk

[Dennis Pasterstein @DPasterstein]

Huomio! Tämä tylsän näköinen taulukko kannattaa sisäistää. Olemme tiukentaneen Helsingissä suojatiesäännön seuraamuksia. Uuden tieliikennelain mukaan kuljettajan on noudatettava erityistä varovaisuutta lähestyessään suojatietä.
Valvonta käynnissä #Helsinki https://t.co/ZOpG4wQFjx

[Arto Wallin @WallinArto]

@debbiebere Yep, nothing new. Russia has had nukes close to Finnish boarders for long time, so having a few more doesn’t change anything.

[Arto Wallin @WallinArto]

@AkiKivirinta Katsoin näitä asuntoja pari vuotta sitten sijoitusmielessä. Jätin kuitenkin väliin kun tekemättömien remonttien lista oli niin pitkä, että kukkoralle tulee todella paljon myyntihintaa kalliimmaksi

[Pauli Komonen @paulikomonen]

The first @VTTFinland #megatrends report is out! In this blog post, I outline how megatrends help crystallizing direction for the upcoming decade. https://t.co/T292UM3zKH #foresight #strategy

[Roman Sheremeta 🇺🇸🇺🇦 @rshereme]

The faint hearted should not read this.

Yesterday, at our own risk, we left Mariupol under gunfire. We stayed overnight in a field in a gray zone. It was freezing outside, thank God we are alive. We are alive to scream that everyone who stayed in Mariupol needs help!

[Arto Wallin @WallinArto]

@debbiebere @MehilainenOy And sorry Im from Oulu so I dont know dentist there. But cant you contact Mehiläinen reception and explain the amount of pain. They should handle this quickly

[Arto Wallin @WallinArto]

@debbiebere @MehilainenOy Root canal treatment should be basic procedure that all finnish dentists are taught to do. Of course I dont know how bad is your case. It can be done at once or with two treatments. If twice, at 1st the medicine should kill the nerves to stop the pain. Maybe there something wrong

[Arto Wallin @WallinArto]

@debbiebere @MehilainenOy Ok,I dont have experience with these biggest ones.They are managed by industrial mindset(maximize the flow)But there a huge amounts of small dentist firms, which usual focus on building long term customer relationships and treat you well. Hope you will get needed treatment soon.

[Arto Wallin @WallinArto]

https://t.co/NQF2LB1Ape

[Arto Wallin @WallinArto]

Painful to watch, but one hell of brave nation and reporter

[Quentin Sommerville @sommervilletv]

If you don't recognise these tactics, then you haven't been paying attention. From Kharkiv's frontline, #Ukraine @dcinfocus and Feras. With thanks to our local team. @BBCNews @BBCWorld Graphic content warning.