Kelsey Kirkegaard

I'm an artist, photographer, dreamer, traveler, coffee lover, wife and mama

[Kelsey Kirkegaard @Wanderershearth]

@HeathrowAirport Yeah unfortunately they don’t respond. Except for the social media team. Who can’t help. Thanks.

[Kelsey Kirkegaard @Wanderershearth]

Luggage is confirmed to be at Heathrow airport but @eurowings won’t answer me and @lufthansa confirms luggage is there but can’t help. Two weeks now of this.

[Heathrow Airport @HeathrowAirport]

@Wanderershearth Alternatively we would advise you to contact our missing luggage department who may have some information regarding your luggage. You can find their contact details here: https://t.co/Rnxe3wl6Ar Thank you!

[Kelsey Kirkegaard @Wanderershearth]

@eurowings I am begging you to do your job. My luggage is sitting at the Heathrow airport but no one will do anything without you stepping in. Please forward it immediately. Wedding gifts are inside. I leave tomorrow night.

[Kelsey Kirkegaard @Wanderershearth]

When I try to call this they just have a recording that says to check for a list item online then it cuts off. I have confirmed my luggage is sitting at Heathrow. Is there anyone who can help?

[Heathrow Airport @HeathrowAirport]

@Wanderershearth Alternatively we would advise you to contact our missing luggage department who may have some information regarding your luggage. You can find their contact details here: https://t.co/Rnxe3wl6Ar Thank you!

[Kelsey Kirkegaard @Wanderershearth]

So can I just send everything I’ve sent to @eurowings to you instead? So far your airline has been much more helpful and has actually been able to dig up info for me.

[Lufthansa @lufthansa]

@Wanderershearth Hi Kelsey, if you received a Feedback ID it means your request was registered successfully. I am not able to give you a timeline as all requests are handled individually. You will be contacted as soon as processing is completed. /Jack

[Kelsey Kirkegaard @Wanderershearth]

Did that. Just keep getting told it’s sitting somewhere at your airport sadly.

[Heathrow Airport @HeathrowAirport]

@Wanderershearth Good afternoon Kelsey, Unfortunately we do not have any information regarding luggage as it is the responsibility of the airline to ensure they have delivered all their passengers luggage. We recommend contacting your airline directly: https://t.co/ojLrdmNhzP

[Kelsey Kirkegaard @Wanderershearth]

@HeathrowAirport is there a number for baggage claim? After 20 international phone calls to two airlines and airports it sounds like my luggage may be sitting there but no one will put me through to a human in baggage claim.

[Kelsey Kirkegaard @Wanderershearth]

@FabianBl @eurowings It wasn’t damaged. So if it is now it’s because of them.

[Kelsey Kirkegaard @Wanderershearth]

@eurowings I need a US number to call to find my lost bag and get reimbursed for the hell you put us through.

[Kelsey Kirkegaard @Wanderershearth]

Yeah. So that number just puts you on hold for hours. I’ll be billing you for those international calls as well. Funny that I get more of a response from a public tweet than a phone call or email 🙄

[Eurowings @eurowings]

@Wanderershearth You can contact our luggage department under the following number [phone] and pressing #2. For reimbursement of lost luggage, you have to send an email to [email protected]. Kind regards, Ivy

[Kelsey Kirkegaard @Wanderershearth]

I did call @lufthansa in Heathrow and they said they are looking at a possible item that matches mine but will give me no info from there. At what point will I get a response about reimbursement? I’ve spent a lot of money replacing things and sent all receipts/lists to you

[Eurowings @eurowings]

@Wanderershearth The responsible colleagues will contact you as soon as possible. However, we would like to draw your attention to the fact that you publish your personal information here, such as your email address. Best, Atilla

[Kelsey Kirkegaard @Wanderershearth]

I run a travel blog and that email is public on there. And so far not a single person has contacted me with any info regarding my suitcase.

[Eurowings @eurowings]

@Wanderershearth The responsible colleagues will contact you as soon as possible. However, we would like to draw your attention to the fact that you publish your personal information here, such as your email address. Best, Atilla

[Kelsey Kirkegaard @Wanderershearth]

What kind of customer service takes 4 weeks to respond? @eurowings

[Kelsey Kirkegaard @Wanderershearth]

When do you plan on updating this @eurowings ?

[Kelsey Kirkegaard @Wanderershearth]

Are you going to also reimburse the charge for me to make an international phone call? And it says I should expect a reply to email in 60 days. How about before tomorrow

[Eurowings @eurowings]

@Wanderershearth You can contact our luggage department under the following number [phone] and pressing #2. For reimbursement of lost luggage, you have to send an email to [email protected]. Kind regards, Ivy

[Kelsey Kirkegaard @Wanderershearth]

A WORKING US number. The one you have listed is not in order.

[Kelsey Kirkegaard @Wanderershearth]

Fall drinks and the sweetest constant reminder on my arm about what a beautiful story God has… https://t.co/IVhzeVobdv

[Kelsey Kirkegaard @Wanderershearth]

Prepping for an IKEA day. First stop, proper_bagel to fuel up. #ikea #airbnbprep #familyday… https://t.co/srqRCDKHAA

[Kelsey Kirkegaard @Wanderershearth]

Mesmerizing. #rain #greyday #rainchain #nashville #home #casakirkegaard https://t.co/KLpoJRmQCV

[Kelsey Kirkegaard @Wanderershearth]

There's something so special about photographing someone's journey from maternity on. To have… https://t.co/97NlO0ju90