@cristinagardu The account was recovered but it was flagged for violation of terms of service and restricted until 2028. I reached out to discord support but was easier to just create a new account.
@SouthernRailUK my daughter bought the wrong ticket and the staff at Polegate station refunded her but then tried to charge her £14 for a single ticket to Lewes? #checkyourstaff she has now missed her train and is late for college? Explain.