@AldiUK Your policy of having markdown items manually discounted by staff results in the customer paying full price. Is there anyway of rectifying these situations without returning to the store? Receipt and packaging retained.
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@edfenergy You seem to have banished quarterly bills, disproportionately affecting pensioners who have used this payment method for years, paying on time with no issues, loyal customers. No replies from [email protected] when querying this. Terrible #customerservice
@jutc1882@GMB@edfenergy We cancelled our DD with EDF and pay quarterly instead. If everyone did this it would hurt them a lot. They rely on hoarding that money that belongs in your bank. We’re a lot better off low just paying for what we use.
@MoneySavingExp -EDF say I can only pay monthly (I pay on receipt of bill )
-MSE states to pay quarterly as "It's often the best value, as energy providers tend to offer a lower rate for quarterly payment".1 Feb 2023
@paulnix22@edfenergy@MartinSLewis Hi Paul. Just searched for this topic on here as EDF have told us same today. Did you get anywhere with this or simply had to fall in line? Quarterly was much better for us.
@JohannaSaunders It’s almost impossible to change providers at the moment. I’ve just had EDF switch me from monthly bills to quarterly without any discussion, and by the time I realised the amount outstanding was almost £400. Because we can’t switch at the moment they can get away with it
@MartinSLewis EDF are forcing us to pay monthly instead of quarterly all of a sudden, can they do this and are there other companies that allow quarterly?
@edfenergy Hi have received a message from complaints not addressed my complaints other than to tell me EDF have moved ALL customers to monthly billing from quarterly. I’ve had no notice is this information correct? Thanks in advance
Just found out that my electric bill is moving from quarterly to monthly by EDF.
Is there any mention in the relevant email as to why?
Nah, that would be too simple!
I called and found out that there is no more quarterly billing, this simple fact was missing from their email
@MartinSLewis Do you know about this, the cheeky bugger EDF change my DD from quarterly to monthly. I've always paid quarterly without issues. No communication and was NOT inform of this changed.
@MartinSLewis
Has anyone else been forced to pay their energy company on a monthly basis? EDF are removing the quarterly option - their reason - because people are struggling to pay energy bills.
Is this fair to those customers who prefer to pay quarterly?