I want:
✅ The $61/mo I was promised on May 1st — honored immediately
✅ Credits for every month since May 1st at the inflated rate
✅ Pull the May 1st call recording, it's all there
@FCC@CFPBDirector — this is a documented bait-and-switch on a recorded line. What's my recourse?
@XfinitySupport Let's talk about how your agent LIED to me on a recorded call.
May 1st: After 2+ weeks of garbage internet dropping mid-meetings, I finally contacted. Your agent pushed me to switch to the 2 Gig plan at $86/mo. I said NO: why would I pay MORE for THIS service?
So loyal customers get:
❌ Worse prices than strangers off the street
❌ Agents who lie about discounts to push upgrades
❌ 5+ contacts with zero resolution
@Hertz, your service is a "colossal inconvenience" and your billing is a scam. You closed my pickup location without notice, didn't have my reserved 7-seater at the backup spot, and had the nerve to charge ME a fee? Your phone "support" is just a broken AI that hangs up on us.